At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other.
The Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect. We are seeking a highly motivated Intermediate Technology Specialist to join our Enterprise Content Management team! In this role, the successful candidate will be responsible for analyzing, designing, configuring, developing, testing, implementing, maintaining, and modernizing Equitable’s content management applications, specializing in OpenText Exstream solutions.
We are looking for an individual who is passionate about how technology drives business. Someone who understands how we communicate to our clients matters. The successful candidate will be passionate about continuous improvement and automation that can help business succeed today and in our future. Experience with content template creation and management are critical for this role.
Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters
Position Title: Intermediate Technology Specialist, Enterprise Platforms
Reports To: Senior Technology Manager, Enterprise Platforms
Department: Enterprise Platforms
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
What you will be doing:
Deliver the translation of communication requirements into OpenText Exstream templates. This includes the requirement gathering, design, development, and maintenance of our communication templates along with LOB specific business rules and integrations.
You will be participating in the delivery of all Exstream related efforts (Large Program, Small Enhancements, Support, Escalations etc.).
Create, enhance, and support complex technical configurations and coding of customized solution components within the ECM framework, including integrations with various major systems within the organization.
Engage and collaborate closely with our business partners, senior ECM team members and other IT groups to successfully design and implement quality integrated solutions.
Solve complex technical problems, track and provide various solution options with impact analysis.
Research new technologies and collaborate with the architecture team to make recommendations for the betterment of the business.
Be part of a dynamic team that provides technical support and monitors and maintains ECM systems for solid availability and performance.
Future opportunities to support and work with other ECM technologies that the team supports, such as capture imaging, workflow, and records management.
What you will bring:
Any experience with any CCM composition tool like OpenText Exstream, Quadient Inspire will be preferred.
Minimum 3 years experience working with a scripting language (preferably JavaScript)
Strong Knowledge of JSON, XML file formats
Familiarity with nested arrays/ data structure
Understanding of REST APIs, and familiarity with postman to be able to trigger Exstream requests
Experience working in a BSA capacity to solicit requirements is a plus
Solid operational support skills, including troubleshooting system health and communicating effectivity with business and other IT partners to define and resolve issues.
Strong analytical and problem-solving skills with focus and attention to detail.
Excellent verbal and written communications skills – can articulate complicated ideas in a clear and friendly manner, technical information to non-technical audiences.
Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals.
Strong working knowledge of networks, active directory, security practices and server infra-structure.
University degree and/or a combination of equivalent technical education and working experience.
What’s in it for you:
A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day;
A healthy work-life balance with employee wellness top of mind;
Annual bonus program, annual vacation allowance, and company-paid benefits program;
Generous vacation package with one volunteer day to give back to a charity of your choice;
Immediate enrollment in the company’s pension program with employer matching;
Employee resource groups that support an inclusive work environment;
Tuition support and specialized program assistance;
An onsite full-service cafeteria with a variety of daily options;
Discounts on company products and services, and access to exclusive employee perks;
Regular EQ Together events focused on company togetherness and collaboration.
As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy.
This position is available due to an existing vacancy.
We're dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca.
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