Job Description Identity & Access Management Analyst Rank P5 Scarborough, ON (Hybrid) Deadline: This posting will close by December 12, 2025, at 11:59 PM EST. Toyota Canada Inc. (TCI) currently has an exciting opportunity for an Identity and Access Management Analyst to support our Information Services team. This is a full-time opportunity and will report to the Manager, Enterprise Information Security. This individual will play a critical role in enabling TCI IS autonomy in managing and evolving our customer identity platforms, which are essential to TCI’s Customer Experience and Digital Retail strategies. This role focuses on designing, administering and integrating IAM solutions to support secure and seamless access for associates, dealers and customers across TCI’s digital ecosystem. The successful candidate will lead the technical and operational aspects of our IAM platforms for TCI’s Workforce, Dealers and Customers, ensuring that access is provided efficiently, managed securely and aligned with compliance and regulatory requirements. This role bridges technology and business, working closely with internal IS teams and external partners to deliver robust identity services that support TCI’s evolving digital landscape. What We’ll Bring: Company & Culture A hybrid work environment A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career A focus on respect for people and continuous improvement Summer Hours – condensed work week during the summer Benefits Competitive compensation package including bonus Extended health care and dental benefits effective immediately Company pension plan with additional employer contributions Associate vehicle discount program Reimbursement programs (tuition & fitness) Paid holiday shutdown and competitive paid time off benefits Sabbatical leave program What You’ll be Doing: Identity Platform Management Act as a subject matter expert for enterprise-wide identity platforms (Okta WIAM, Okta CIS, and Auth0), ensuring secure integration of workforce and customer identities and seamless synchronization of user and dealer access across Salesforce and MuleSoft-based systems to deliver a unified, secure experience Configure, maintain and optimize IAM solutions to support authentication, authorization and access lifecycle management across workforce, dealer and customer userbase Contribute to the development of platform roadmaps, ensuring alignment with enterprise security strategy, user experience objectives and evolving business needs. Collaborate with technical teams to integrate IAM solutions with new and existing systems, supporting initiatives that enable digital transformation securely Identity Integration & Governance Ownership of identity flows across critical enterprise systems (e.g., Active Directory, Workday, SAP, Salesforce), ensuring consistent enforcement of access policies and standards Support and enhance RBAC, MFA and SSO configurations to align with regulatory requirements (e.g., SOX, PIPEDA, privacy legislation) and industry frameworks Partner with compliance, audit and security teams to identify and implement controls, conduct access reviews and participate in initiatives to strengthen governance practices Contribute to the development of IAM policies, standards, and Toyota Canada’s IAM autonomy framework, ensuring platform configurations and implementations align with global standards while supporting localized governance, compliance, and operational control Identity Processes & Enablement Document and implement repeatable IAM processes, ensuring identity operations are secure, efficient and scalable across all user groups Support access certification campaigns and audit activities, ensuring identity controls meet internal policy and external regulatory obligations Streamline access request and approval processes, balancing security requirements with business productivity and enabling a better end-user experience Support initiatives that automate provisioning, deprovisioning and access changes to reduce manual effort and operational risk Collaborate with Enterprise Data and Privacy teams to ensure identity attributes are synchronized with TCI’s Salesforce Data Cloud and Data Access Layer platforms in compliance with Law 25 and data-minimization principles Vendor & Service Provider Liaison Serve as the technical liaison with managed service providers (MSPs) and vendors supporting IAM platforms, ensuring technical updates, patches and upgrades align with enterprise roadmaps Review vendor roadmaps, align them with organizational objectives and communicate platform changes or enhancements to internal stakeholders Monitor service delivery against SLAs and KPIs, escalating issues and driving continuous improvement with external partners Operational Support & Continuous Improvement Provide Tier 2/3 escalation support for IAM-related incidents, service requests and problems, collaborating with operational and security teams to ensure timely resolution Analyze incident trends, user demands, and operational gaps to inform future improvements, platform enhancements and process refinements Advocate for a continuous improvement culture, leveraging lessons learned to enhance both security and user experience Participate in post-incident reviews, contribute to root cause analysis and support proactive measures that strengthen identity security posture Develop automation scripts and workflows (e.g., Okta Workflows, Terraform) to enhance provisioning, monitoring, and audit readiness. Integrate system logs into centralized observability tools to support proactive incident detection and compliance reporting What You’ll Bring: University Degree or College Diploma in Computer Science, Cybersecurity, Information Technology or equivalent Minimum 5 years of progressive experience in IAM-focused roles, supporting and managing enterprise identity platforms (i.e. Okta, Auth0, Azure AD) At least one relevant IAM and one security certification required; Examples include: IAM: CIAM, Okta Certified Professional/Admin, Auth0 Implementer, Microsoft SC-300 Security: CISSP, CCSP, CISM, CISA, SANS-GIAC, CCSK Hands-on experience with user lifecycle management, RBAC, access governance and application integrations using identity standards (SAML, OIDC, OAuth, SCIM and Zero Trust principles) Familiarity with compliance frameworks (e.g. SOX, PIPEDA) and conducting access reviews to support regulatory obligations Experience supporting incident investigations related to identity systems (i.e. MFA fatigue, account compromise) Familiarity with NIST Digital Identity Guidelines and IAM best practices for MFA, SSO and privileged access Experience integrating IAM solutions in cloud and hybrid environments Strong analytical and communication skills, with the ability to explain complex identity concepts to both technical and business audiences Proven ability to work collaboratively across security, infrastructure and business teams About Us Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives. What Sets Us Apart? A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility. What You Should Know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. #LI-PP1 #LI-Hybrid About Toyota in Canada Toyota has a proud legacy of over 50 years of operating in Canada with three affiliated companies responsible for the manufacturing, sales and financing of Toyota and Lexus vehicles in Canada. These are Toyota Motor Manufacturing Canada, Toyota Canada Inc. and Toyota Financial Services. From exhilarating design and revolutionary manufacturing processes, to innovations in safety and connectivity, we’re building vehicles that make our roads safer, our communities cleaner and inspire our customers and employees to make the most of every journey. On this site you can view open positions for both Toyota Canada Inc. and Toyota Financial Services. For open positions at our Toyota Motor Manufacturing Canada plant located in Cambridge, please click here. You can also learn more about all three companies below. Toyota Canada Inc. Toyota Canada Inc. (TCI) is responsible for the marketing, sales, distribution and customer service of Toyota and Lexus products and services across Canada. With our 287 dealer partners, we strive to deliver industry leading experiences for our customers. TCI’s head office is located in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax, and Parts Distribution Centres in Toronto and Vancouver. Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario. At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is constantly seeking new ways to innovate by creating products and services that add value for our customers. Toyota Motor Manufacturing Canada Toyota Motor Manufacturing Canada (TMMC) is a world-class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Having produced more than eight million vehicles, we are one of the largest Toyota Motor Manufacturing facilities in North America. Recent investments at its facilities in Ontario will allow for increased production of the top-selling Toyota RAV4 and RAV4 Hybrid models in addition to the Lexus RX 350 and RX 450H vehicles.
