Job Description What is the opportunity? As the Scam Process Owner you will be part of the Fraud Process Strategy team, within Operations Transformation. You will collaborate with our Four Disciplines to deliver 'best in class' solutions that maximize efficiency, automation, and operational and financial controls, while achieving world class client experience. You will develop and govern the assigned stream’s policy and procedures to ensure accuracy, relevance, and Global Risk Management (GRM) requirements are met. You will ensure delivery and execution of process owner goals and objectives, while managing against business/change plan, operational/risk mitigation and enhancing the client experience with alignment to Fraud Management business objectives and Our Collective Ambition. Please Note: This role requires you to work on site four days per week, with flexibility to work remotely one day per week at the business' discretion, and the understanding that RBC may change policy in the future. What will you do? First point of contact for process workflow opportunities and interdependencies for production and/or maintenance/development projects/initiatives Proactively identifies innovative opportunities to enhance client experience and business/process efficiency and effectiveness Understands full impact of end to end business process and balances converging forces of superior client experience and business results accordingly Accepts and successfully executes change while supporting employees through proactive communication, issue resolution and effective decision-making Responsible for clear, concise, and accurate creation/maintenance of detailed process documentation In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide What do you need to succeed? Must have 3+ years progressive experience in Fraud Management 2+ years progressive leadership experience Demonstrated knowledge of tools and techniques for planning, monitoring, and controlling initiatives Demonstrated prioritization and coordination skills, with the ability to work to multiple deadlines Process mapping experience and knowledge of Microsoft Visio 2013 or later version Able to work a set day shift Monday - Friday, and flexible to work occasional late shifts in support of a 24/7 working environment Nice-to-have Investigative analysis experience. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stocks where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive and high-performing teams Opportunities to building close relationships with clients Job Skills Detail-Oriented, Ethical Business, Fraud Management, Fraud Risk Management, Information Capture, Results-Oriented Additional Job Details Address: YORK MILLS CENTRE, 36 YORK MILLS RD:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-12-03 Application Deadline: 2025-12-18 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
