In collaboration with all programs and services, and members of the Patient Experience Program, the Quality of Care Consultant is accountable for: providing clinical risk management consultation in a timely, efficient manner to all programs and services; coordinating and documenting quality related occurrences and events, facilitating occurrence reviews and analyses ; supporting the legal claim process; and facilitating education and awareness related to improving quality of care at all levels of the organization.
- University degree in relevant discipline (Master’s degree preferred).
- Minimum 3 years of relevant work experience.
- Relevant education/experience in risk management & patient safety.
- Demonstrated expertise in root cause analysis and occurrence review.
- Minimum 5 years experience in a Hospital setting with a thorough understanding of Hospital service delivery.
- Experience in dealing with complex risk management issues.
- Demonstrated evidence of experience in conflict resolution, crisis management and experience with Alternate Dispute Resolution.
- Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, Access, and EPIC.
- Demonstrated evidence of commitment to continuous learning through pursuit of educational endeavours.
- Demonstrated ability to maintain impartiality, objectivity, diplomacy and other confidentiality, including an understanding and appreciation for cultural, religious and individual beliefs.
- Demonstrated ability to work collaboratively with Senior Management, Medical Leadership, Physicians, Health Professionals and multidisciplinary teams.
- Demonstrated leadership, interpersonal and facilitation skills that promote co-operation, teamwork and enhance the ability of management staff to deal with difficult patient communication and adverse events.
- Demonstrated project management skills and success in the application of change management strategies.
- Experience in facilitating quality improvement, and the application of quality improvement tools.
- Demonstrated ability to effectively work in teams and ability to work independently.
16 Some knowledge of the patient experience literature.
- Demonstrated skills in data collection design and analysis.
- Demonstrated expertise and ability to coach and mentor teams and individuals.
- Demonstrated presentation and report writing skills.
