R10078627 Care Coordinator (Open) Location: Castlegar, BC - 865 Columbia Ave (IRS) - Respiratory therapy Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996. We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. How will you CONTRIBUTE and GROW? Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996. We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care. Independent Respiratory Services is currently recruiting a highly energetic and motivated Care Coordinator for our Castlegar branch. The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Answering large volume of calls in a timely manner Identify customer needs, clarify information, research issues and provide resolutions Creates and updates customer electronic files for Customer Management and scheduling systems Maintains integrity of client file information by electronically documenting both written and verbal correspondence Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions Handling customer complaints; receiving and reporting incidents in the electronic systems Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate Conduct outbound calls as required to complete or update client files Supports accounts collections and submission to Extended Health Benefit Providers Patient Scheduling Supports patient resupply needs __ Are you a MATCH? Here’s what you will need High School Diploma - background or experience in Customer Service/Medical Office Google Docs, Sheets, Gmail applications and Microsoft applications Keyboarding Skills (+45 wpm) Strong experience with data management Marketing and Sales skills are an asset Bilingual is an asset Here is why you should join Competitive total rewards: Salary, bonus, flex benefits & pension plan Growth opportunities: Upward mobility, career progression, and tuition reimbursement Work/life integration: From standard hours to personal time off, we encourage life outside of work Inclusive workplace: Bring your whole self to work as you learn and grow Meaningful work: Do work that matters Awesome team: Teamwork and connection power our business Global collaboration: Collaborate near and far by being part of a global leader Culture of safety: We weave safety and wellness into all that we do Additional Information Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement. Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here! We want to ensure a safe experience for everyone interested in joining Air Liquide. 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