About the job Operations Supervisor, Ottawa We have an exciting opportunity for an Operations Supervisor. The Operations Supervisor will operate out of our Ottawa facility and report directly to the Operations Manager. The Operations Supervisor will be responsible for the overall CIT operations at the Ottawa branch and will focus on team leadership and process improvement. The Operations Supervisor will have full supervisory responsibilities with the opportunity to work on a variety of tasks that will allow him/her to not only practice current skills, but also develop new ones. As a member of the Ottawa leadership team, you will: Oversee the daily activities of the runs and support inside operations. Supervise the daily activity of the Inside and Outside operations ensuring compliance measures are maintained. Maintain required security standard and check inventories daily. Ensure Productivity Standards for Customer Service Response Times & Cash in Transit are continually met and ensure all procedures and processes are performed in accordance with the General Security Regulations. Promote a positive work environment, with a focus on employee relations and diversity. Participate in selection of candidates to be part of your team and ensure staffing levels are maintained. Ensure grievances are addressed, make recommendations for disciplinary actions, and administer applicable Collective Bargaining Agreements. Investigate workplace vehicle accidents and personal injuries and provide a report of investigation findings to appropriate internal and external authorities while also making recommendations for preventative corrective actions. Provide direction and allocation of resources. What we’re looking for: A valid Driver’s License (Class 3 if residing in Quebec) Possession and Acquisition License (“PAL”) for both Restricted and non-Restricted, or the ability to obtain one within six months of taking this position You have previous experience within transportation and logistics, a unionized environment, the armoured car industry or similar environment You have excellent communication and organizational skills Bilingual an asset A good analytical proficiency with a strong customer focus and orientation You can manage conflicts directly, cooperatively and with attention to detail You have proven leadership abilities and can make accurate & logical decisions You are self-motivated and resourceful with the ability to motivate others. You have intermediate to advanced skill in Microsoft Excel Flexible with your availability to specifically cover nights, and/or days, weekends, afternoons when necessary. Qualifications Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way. Développer une carrière motivante chez Brink's Depuis plus de 165 ans, Brink’s est un leader mondial de confiance en matière de logistique sécurisée et de solutions de gestion des espèces et des objets de valeur. Aujourd'hui, nous continuons à évoluer - propulsés par la technologie, guidés par un objectif et unis par des valeurs. Avec un héritage fondé sur la confiance et un avenir axé sur l'innovation, Brink’s s'associe au succès des clients, permettant aux entreprises du monde entier de fonctionner avec confiance et tranquillité d'esprit. Chez Brink’s, nous opérons dans plus de 100 pays, à travers les cultures et les langues, mais nous sommes une seule équipe - engagée à protéger ce qui compte le plus. Nos collaborateurs sont au cœur de tout ce que nous faisons. Nous favorisons une culture de collaboration, d'innovation et d'apprentissage continu, où chaque membre de l'équipe est encouragé à grandir, à prendre des responsabilités et à avoir un impact. Quel que soit le domaine d'activité ou le pays dans lequel vous vous trouvez, Brink’s offre un lieu pour construire une carrière significative. Ici, vous trouverez des opportunités pour développer vos compétences, contribuer à des solutions mondiales et faire partie de quelque chose de plus grand. Nous croyons en faire ce qui est juste, travailler ensemble et viser l'excellence. Si vous cherchez une carrière qui combine objectif et performance, Brink’s est l'endroit pour vous. Brink’s est fier d'être un employeur offrant l'égalité des chances. Si vous avez besoin d'aménagements raisonnables pendant le processus de recrutement, veuillez en informer votre recruteur - nous sommes là pour vous soutenir à chaque étape.
