Overview
Customer Service Specialist
Reports To: General Manager and/or Office Manager
Status: Full-time, Regular
Category: Customer Service
Location Name: McKinley Heating
Location Address: Edmonton, AB
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Centre duties.
Responsibilities
Answer high-volume telephone calls to address customer questions, complaints, and billing inquiries.
Resolve customer issues in a timely manner or escalate to management as required.
Prepare documents and maintain files.
Assist in day-to-day operations and administrative functions.
Other customer service and administrative duties as assigned.
Qualifications
The qualified candidate must have a high school diploma or equivalent.
Post-secondary education in business or related field preferred.
Previous customer service experience required.
Excellent interpersonal skills.
Exceptional verbal and written communication.
Strong computer software skills.
Team work is a priority and the Customer Service Specialist must be willing to work with and assist co-workers as needed.
The ability to work occasional overtime and weekend hours as required.
The successful incumbent must be able to meet the minimum requirements for our background check criteria.
What Do We Offer You as an Employee?
The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a full-time, permanent member of the team:
Competitive pay, including incentive opportunities for many positions.
100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
RRSP Plan with company matching component.
Long-Term disability insurance that can protect you and your family if you are unable to work.
Discounts and perks at many retail stores and online through the WorkPerks program.
Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
Training and development courses are available through our online Learning Management System.
Extensive career development opportunities.
The Company is committed to an inclusive, barrier-free recruitment process. The Company has an Accommodation Policy. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.
