City: Toronto What you will do: Reporting to the Director, Exhibition & LBE Systems, the Technical Specialist is responsible for systems support, configuration, testing, and implementation of on-premises and cloud-based solutions. This role drives automation, ongoing modernization, and the optimization of hybrid environments while gathering and documenting business requirements that enable high-performing systems for internal and external customers. As a key member of the Exhibition & LBE Systems team, you will work closely with Business Groups, Digital & Technology resources, and third-party vendors to analyze needs, define solutions, and ensure systems deliver measurable value. Responsibilities Configure, optimize, and maintain complex software systems including POS, kiosk, and cinema platforms ensuring reliability across hybrid on-premises and cloud environments. Analyze business objectives and workflows to translate requirements into clear functional and technical specifications, facilitating alignment between stakeholders, D&T partners, and leadership. Design, prioritize, and deliver technical solutions by managing the product backlog, refining work items, and validating completed work against acceptance criteria. Develop and execute test strategies—including test plans and test cases—to ensure quality, accuracy, and successful deployment of new features, enhancements, and fixes. Drive process improvement and automation by identifying opportunities to streamline workflows and enhance the user and customer experience. Build collaborative relationships with vendors to leverage best practices, optimize configurations, and ensure effective integration of third-party solutions in both cloud and on-prem environments. Provide advanced (Level 3) troubleshooting and support, conducting root cause analysis, managing internal and vendor tickets, reviewing logs and system data, and participating in after-hours support when required. Qualifications Undergraduate degree in Business, Technology, or related field (or equivalent experience). 3+ years of experience in requirements gathering, process mapping, and business analysis. 3+ years of experience implementing, maintaining, and supporting complex software systems in the retail or entertainment sector. 3+ years of experience with on-premises and cloud-based third-party software solutions. Familiarity with Microsoft Azure DevOps and modern deployment practices. Experience with Vista Cinema Product Suite or similar POS/Kiosk solutions, including hybrid architectures. Strong analytical and problem-solving skills, including root cause analysis. Excellent verbal and written communication skills for both technical and non-technical audiences. Technical expertise with Point of Sale, Kiosk, and Ticketing platforms across on-prem and cloud environments. Ability to write and interpret basic SQL queries for data analysis and troubleshooting. Knowledge of cloud technologies (e.g., SaaS platforms, Azure) and hybrid system architectures. Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. While we appreciate all interest, only those candidates selected for an interview will be contacted. We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows. Visit The Rec Room Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem. 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