About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership. About your workplace Store Manager- Montreal location Your Responsibilities Manage and motivate the team to drive business: create a positive work environment and foster cooperation Establish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situations Act as a role model demonstrating sales leadership to the team Build and develop client portfolios Conduct sales analyses and provide coaching to the team Prepare and follow up on customer quotes and orders Sell care products, vacuums, and small & major domestic appliances Handle overflow customer support when busy as well as sales consultant escalations Educate existing Miele customers on how to use their appliances better at home and run demonstration sessions in the experience centre Host internal and external events Ensure that the experience centre is always clean and ready for business (including prepping the coffee bar) Support regional events and attend trade shows and events as required. Ensure that event planning and merchandising for the experience centre is according to Miele standards and that the execution of all events are above customer expectations Send out correspondence to customers who respond to our surveys. What we are looking for Bilingual in French and English Ability to coach to an excellent customer service; develop direct reports Thrive in a fast passed environment and have managerial courage Experience in luxury or high-end retail environment Ability to build an effective team, delegate, manage and motivate others Computer literacy a must Ability to adapt to changing needs of the Company as necessary Minimum 3 years retail experience and experience Managing a high performing team Must be able to work Monday to Sunday, including evenings and holidays as required At least 2 years of experience in a leadership role Outstanding organizational, presentation, computer, and communication skills Experience in long cycle sales would be considered an asset, as would a kitchen/interior design background Experience selling high-end brands a definite asset A desire to learn and seek out product knowledge to become an expert in the brand. Vos responsabilités Gérer et motiver l'équipe pour stimuler l'activité : créer un environnement de travail positif et favoriser la coopération Instaurer une mentalité centrée sur le client dans le magasin afin de garantir le plus haut niveau d'expérience client et de gérer de manière proactive les situations liées aux clients Servir de modèle en démontrant votre leadership en matière de vente à l'équipe Construire et développer des portefeuilles de clients Réaliser des analyses de ventes et encadrer l'équipe Préparer et assurer le suivi des devis et des commandes des clients Vendre des produits d'entretien, des aspirateurs et des petits et grands appareils électroménagers Gérer le surplus de demandes d'assistance clientèle en période de forte affluence, ainsi que les escalades des conseillers commerciaux Informer les clients Miele existants sur la manière d'utiliser au mieux leurs appareils à domicile et organiser des séances de démonstration dans le centre d'expérience Organiser des événements internes et externes Veiller à ce que le centre d'expérience soit toujours propre et prêt à accueillir des clients (y compris préparer le bar à café) Soutenir les événements régionaux et participer aux salons professionnels et autres événements, selon les besoins. Veiller à ce que la planification des événements et le merchandising du centre d'expérience soient conformes aux normes Miele et que la réalisation de tous les événements dépasse les attentes des clients Envoyer des courriers aux clients qui répondent à nos enquêtes. Ce que nous recherchons Bilingue en français et en anglais Capacité à encadrer pour offrir un excellent service à la clientèle ; développer des rapports directs Capacité à s'épanouir dans un environnement en constante évolution et à faire preuve de courage managérial Expérience dans le secteur de la vente au détail de luxe ou haut de gamme Capacité à constituer une équipe efficace, à déléguer, à gérer et à motiver les autres Maîtrise de l'informatique indispensable Capacité à s'adapter aux besoins changeants de l'entreprise si nécessaire Au moins 3 ans d'expérience dans la vente au détail et dans la gestion d'une équipe hautement performante Capacité à travailler du lundi au dimanche, y compris le soir et les jours fériés si nécessaire Au moins 2 ans d'expérience dans un poste de direction Excellentes compétences en matière d'organisation, de présentation, d'informatique et de communication Une expérience dans la vente à long terme serait un atout, tout comme une formation en cuisine/design d'intérieur Une expérience dans la vente de marques haut de gamme serait un atout certain Envie d'apprendre et de rechercher des connaissances sur les produits afin de devenir un expert de la marque. For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
