Position Title: Director of Staff Augmentation
Position Summary:
The Director of Staff Augmentation is a role to execute the staff augmentation and recruitment services. Working closely with the Sales, Presales, and Services teams, the Director provides direction and mentoring, in conjunction with consultative services to new and existing clients.
Core Competencies:
Building a Collaborative Culture: Committed to respectful, active collaboration; work in partnership with individuals, teams, and customers; know that commitment to effective collaboration leads to better outcomes for the organization and customers.
Commitment to Growth and Continuous Learning: Continuous learning and improvement, removing barriers and supporting growth in self, team, customers, and organization.
Accountability and Achievement Focus: Contributes to a culture of high performance and mutual support; Demonstrates commitment to Charter’s purpose, encouraging and honouring goals and agreements, and surpassing a standard of excellence.
Stakeholder Engagement/Customer Orientation: Acts with a customer-first mentality; Listens to our vendors and customers; Lets customer focus guide all our decisions.
Technical & Specialized Expertise: Demonstrates required education, knowledge, and experience, able to expand and use technical knowledge.
Responsibilities & Accountabilities:
Business Execution
Own and drive the engagement of Staff Augmentation across customers
Working with Sales to commit to adoption and expansion of Services across all customers
Develop a solution to provide ongoing support and updates/upgrades in customer environment
Ensure we have a plan for enablement of our staff in support of our strategy
Leverage practice services to help drive more long-term Managed Services
Support and contribute to customer offer development which is a company-wide methodology we use to develop new solutions
Plan practice capacity and capability to routinely assess and determine resource headcount and geographic coverage strategy
Leverage sales funnel and staff planning to plan resources needs for practice additions, changes, training, or development plan
Technical/Position Delivery
Technical Methodology
Routinely work with Sales and Marketing to develop market strategies
To ensure SOW Quality, establish a process to approve all SOWs prior to customer distribution for quality use of templates, timelines, pricing, approach, technology risks to ensure we manage risks, objectives, and customer success
Work with Consultants and Contractors to ensure the solution delivery aligns with customer expectation and Charter reputation.
Practice Execution
Enhance a practice catalogue of resources aligned outlining capabilities
Regularly collaborate Practice specific and cross practice vision and planning sessions across the company to share vision and practice plans with SE’s, Solution Architects and Sales
Educating all team members on the Charter value proposition and end-to-end portfolio GTM
Routinely direct Practice specific solution education sessions in supported groups across the country in conjunction with sales targeted to customers
Providing on-going coaching and mentoring; Soft Skill training for positioning and awareness of practice capabilities for sales and services teams
Vendor Relationship Management
Develop Practice vendor strategies including partnership levels, product portfolio, and competencies but aligned with sales and marketing
The list of duties and responsibilities described above is not intended to be all-inclusive and may be expanded/modified from time to time as required by Charter’s needs.
Qualifications and Experience:
At least 10+ years of experience in the IT industry, specifically in the area of staff augmentation and resourcing
Experience assessing/providing clients and customers with IT staffing solutions
Project Management experience an asset.
Knowledge, Skills and Abilities:
Ability to build trust and long-term relationships with clients and internal stakeholders to support the growth/expansion of the Services team.
Strong analytical and planning skills coupled with an independent, objective and process-oriented way of working
Excellent communication and coordination strength as well as assertiveness
Excellent presentation skills up to top management level
Ability to work under pressure and solutions focused
Working Conditions
Hybrid Work Model
Overtime when needed
