Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public infrastructure and realty. IO has been recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province and continues to evolve and expand its capabilities to maximize its public impact and deliver on its vision of creating a connected, modern and competitive Ontario.
Position Purpose:
IO’s Loan Program is established to provide low-cost construction and long-term financing to certain eligible borrower sectors. Since inception, the Loan Program has supported over $19 Billion in project value across the province of Ontario.
The bulk of IO’s loan portfolio consists of loans to municipalities across Ontario. The Loan Program also provides financing to other sectors, including not-for-profit affordable housing, not-for-profit long-term care providers, municipally owned local distribution and electricity generation providers, hospices etc. Our projects are evident in nearly every municipality across the province. Consider joining this team which plays an integral role in modernizing infrastructure in your community.
As Manager, Loan Administration, you will provide oversight regarding the funding, payment, and reconciliation processes for the Lending Program portfolio, including the ongoing development and improvement of the organization's loan system and reporting database.
For further information regarding IO’s loan program, please visit: https://www.infrastructureontario.ca/Infrastructure-Lending/
What You Will Do:
Develop and enforce a standardized process that ensures the loan operations team efficiently advances loan applications from intake through funding.
Oversee daily loan processing activities, ensuring all tasks are completed accurately, on time, and in compliance with internal policies and regulatory requirements.
Conduct quality control reviews of loans’ lifecycle activities to ensure all conditions have been met and documentation is complete. Including funding, repayment, interest calculation, and Loan closing.
Prepare daily, monthly, and quarterly operational reports
Deliver management reporting to senior leadership on performance metrics and risk indicators.
Collaborate with cross-functional teams to streamline processes and enhance customer experience.
Drive process improvements and automation initiatives to optimize operational efficiency and reduce
Resolve escalated issues and ensure superior client experience.
Maintain strong relationships with internal and external stakeholders
Support recruitment, onboarding, and training of new team members to build a strong and capable workforce.
What We’re Looking For:
Post secondary college or university education in a related discipline such as Finance/Business/Economics or equivalent work experience an asset.
Several years as a people manager in loan operations and client service in the public or private sector environment an asset.
Familiarity with loan’s lifecycle activities, including funding, repayment, interest calculation, and loan closing.
Proficiency in producing reporting and metrics for senior management
Proficiency in reconciliation processes.
Excellent organizational and problem-solving skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proven ability to coach, mentor, and develop staff, fostering a high-performance culture. Strong leadership capabilities, with a track record of inspiring teams, driving accountability, and fostering a positive and productive work environment.
What We Offer:
Commitment to creating a diverse, equitable, and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. IO will also cover the costs associated with up to two membership and license fees per year for eligible employees if directly related to the employee’s role.
Access to a suite of virtual healthcare options to support non-urgent medical needs
A convenient, central location in downtown Toronto at 1 Dundas Street West that is easily accessible by public transit.
We offer a competitive salary range of $99,800 to $149,700 (M2 level), pay will align with skills, knowledge and experience of the candidate.
This posting will close on December 19, 2025 at 2:00 pm.
Interviews will occur on a rolling basis until the role is filled.
After reviewing the qualifications listed above, we want you to know that we understand you may not meet all the qualifications described, but still encourage you to apply, as you may have other relevant expertise and experience that you can bring to the role.
At Infrastructure Ontario, we strive to create a culture that encourages a diverse equitable and inclusive environment that fosters belonging. We believe that experience comes in many forms and through learning from each others’ differences and perspectives gives us strength. We are committed to enhancing our culture and encourage applications from all walks of life. Let us know if you require any accommodations for the selection process, by contacting the Talent Acquisition Team.
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience will be taken into consideration as applicable to the posted position.
At Infrastructure Ontario, we use AI in our applicant tracking system to improve the efficiency and fairness of recruitment. Your application will be reviewed by both AI and our hiring team for a thorough evaluation. Please note that final hiring decisions are made solely by our experienced hiring team.
