Join Team Green! GFL Environmental is Hiring a Customer Service Representative in Edmonton, AB! The Customer Service Representative (CSR) position is responsible for providing primary customer contact. This position provides a critical role in establishing the public impression of GFL and becomes a reflection of who we are and what we stand for. This dynamic individual will be highly organized and confident in their ability to develop customer relationships and successfully manage expectations through effective communications in a personalized manner. The successful candidate will have a positive attitude and embrace the opportunity to resolve complex challenges. About GFL: At GFL, we're committed to investing in our people and fostering lifelong growth. Our employees, proudly known as Team Green, share a common goal of providing sustainable solutions that make our customers and communities GREEN FOR LIFE! Here's why you should consider joining us: Competitive benefits plan, including RRSP match, orthodontics, and vision coverage. With over 20,000 employees across North America, we offer a dynamic range of career opportunities, diverse locations, and growth potential. Actively contributing to local communities through our flagship Full Circle Project. Key Responsibilities: Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. Interacts with Customers, Customer Service Department, Sales, & Operations Staff reporting to Operations Manager. Fields incoming calls / emails from customers. Communicate with maintenance shop personnel. Must be able to communicate effectively and professionally via email, telephone, and two-way devices. Assist with month end billing process Receive, process and enter contracts and agreements Data entry and monthly client reporting AR procedures including invoice inquiries, adjustments, credits and payments Assist with sales processes Other duties as assigned Knowledge, Skills & Competencies: Post-Secondary Diploma or Degree Preferred Previous administrative or customer service experience an asset Strong communication and interpersonal skills. Strong customer focus. Proficient in MS Outlook, Excel, Word. Responsible individual with high energy and a positive attitude Clean professional image and sense of pride that promotes a positive team spirit Detail oriented with excellent organizational, problem solving, time management, communication, and interpersonal skills Enthusiastic self-starter with a strong work ethic and proven track record for success Reliable team player that is supportive of company drivers and co-workers Work experience in the waste, recycling or environmental services industries an asset Experience with Trux software an asset If you're ready to be part of a dynamic team and contribute to our commitment to sustainability, we invite you to apply! Join GFL, where your skills are valued, and opportunities for growth are limitless. #GFLTalent About GFL At GFL our goal is to invest in our people and provide opportunities to grow, for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! We offer a competitive benefits plan, including RRSP match, orthodontics and vision coverage With 20,000+ employees across North America, we offer a dynamic set of career opportunities, locations and growth! We appreciate all of the local communities we live and work in, and actively contribute to them through our flagship Full Circle Project We believe investing in the future is the right investment, our first fully electric truck is now in operation! GFL is traded on the NYSE & the TSX – search “GFL” to see our stock performance We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Current GFL Employees If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.
