Main Purpose We are looking for an Application Support Analyst to join our dynamic Trading IT team and support an extensive portfolio of applications, each with its unique complexities and requirements. This role serves as a critical bridge between our business users and technical teams, ensuring seamless operation of production systems in a fast-paced, time-critical commodities trading environment. Knowledge, Skills and Abilities Bachelor’s or Master’s degree in a numerate discipline (Mathematics, Computer Science, Enginering, or related field) Fluent English communication skills, both written and verbal Strong verbal and written communication, both with business users and internal IT teams 6+ years working experience in IT, including 5+ years as an Application Support Analyst within commodities trading environments Key Responsibilities Application Support Providing second line support for user issues Ensuring production systems are fully operational Responding to user queries in a timely manner and providing advice on the use of the systems Escalating issues requiring developer/analyst input as appropriate within internal IT teams Managing to bring everyone from different teams shortly into call to drive for quick resolution Maintain system data such as quotes, holiday schedules, curves Identify and fully document processes used to resolve recurring issues Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs. Technical knowledge in below areas : SQL IT architecture Database structures XML Business Objects QlikView Candidates should be able to demonstrate the following Familiarity with standard support processes such as incident and issue management A basic understanding of Release Management Responsibility for taking full ownership of any issues reported by business users till complete resolution even if needs to be engaging different teams for resolution Exposure to problem tracking systems Experience of working in a high volume, time critical, environment Ability to handle customers with different levels of technical and business knowledge Understanding of different functions within the business Familiarity with the full trade cycle Management of new releases through UAT and into the production environment Documentation of issues and workarounds Process design and implementation Certification: ITIL Certification Preferred Department Overview Trading IT is responsible for the front-to-back delivery of various applications that enable Trafigura’s trading across all its divisions. Reporting Structure - Reporting directly to Senior Application Support Manager Equal Opportunity Employer We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status. At the heart of global supply, Trafigura connects vital resources to power and build the world. Through our Metals and Minerals, Oil & Petroleum Products and Gas, Power and Renewables, commercial divisions, we use infrastructure, logistics and financing to connect producers and consumers, using our deep understanding of the markets we serve to make supply more efficient, secure and sustainable. We are accelerating our investments in renewable energy, including hydrogen, ammonia and other low-carbon energy technologies required for the transition to a low carbon future. We are committed to responsible business practices and we work with our stakeholders to improve environmental and social standards, bringing greater trust and transparency to global supply chains. A career at Trafigura offers a gateway to working on some of the most exciting challenges of a rapidly changing world – from helping to optimise supply chains to developing infrastructure and new markets. In a culture that is founded on openness and energy, our people work as part of a multinational, globally connected team and thrive in a fast-paced environment where they can nurture and commercialise bold ideas. Everyone has a voice and is empowered to collaborate across geographies and disciplines to help shape our business and the wider world. We know the importance and value of diversity in our business and we invest in attracting, developing and retaining talent from all backgrounds. Founded in 1993, Trafigura is one of the largest independent employee-owned commodities groups in the world with over 12,000 people working across more than 60 offices. The Trafigura Group owns global multi-metals producer Nyrstar; fuel storage and distribution company Puma Energy; and joint ventures Impala Terminals, a port and logistics provider, and Nalo Renewables, investing in wind, solar and battery storage projects.
