Your responsibilities will be essential in navigating complex immigration procedures and ensuring positive outcomes for all parties involved. Client Interaction & Advisory: Serve as the primary point of contact for corporate clients seeking immigration support, providing expert guidance on immigration processes and timelines. Tailored Immigration Plans: Understand the specific immigration needs of each client and develop customized immigration strategies to meet those requirements. Immigration Process Management: Oversee the complete immigration process for employees, including preparing and reviewing visa applications, work permits, and other relevant documents. Compliance Review: Assist clients in developing compliant Immigration programs. Documentation & Case Management: Prepare, review, and submit immigration forms, petitions, and documentation to enhance accuracy and compliance. Maintain well-organized, secure case files for each client. Commercial Awareness: Record time efficiently, support billing activities, and monitor scope changes to enhance profitability and client satisfaction. Stakeholder Communication: Liaise with clients, government authorities, consulates, embassies, and third-party providers to stay updated on immigration rules and resolve case-related issues. Issue Resolution: Handle unexpected challenges during the immigration process with professionalism, efficiency, and proactive solutions. Client Updates: Provide clients with regular updates on the progress of their immigration cases and any changes in immigration regulations. Insight & Analysis: Use various tools and techniques to analyze trends in immigration and provide insights that can inform decision-making. Client Feedback & Inquiries: Address client inquiries, concerns, and feedback promptly and courteously to enable high levels of client satisfaction. Mentorship & Training: Mentor and train junior team members on case management, immigration forms, and immigration applications. Technology Implementation Support: Assist with the implementation of relevant technology platforms and tools within the service line, where applicable. Immigration Expertise: In-depth understanding of global immigration laws, regulations, and procedures, ensuring compliance and successful case outcomes. Client Service Skills: Strong ability to deliver exceptional client service, advising clients on complex immigration issues and offering tailored solutions. Case Management Skills: Ability to manage multiple immigration cases simultaneously while maintaining organized and accurate case files. Attention to Detail: High level of accuracy in preparing immigration forms, petitions, and supporting documentation, ensuring compliance with legal standards. Communication Skills: Strong verbal and written communication skills to liaise effectively with clients, government officials, and internal teams. Problem-Solving Ability: Proactive approach to resolving unexpected immigration issues and providing efficient solutions. Commercial Awareness: Understanding of time recording, billing processes, and scope management to ensure commercial success. Technical Proficiency: Familiarity with immigration case management software and proficiency with standard office tools. Leadership & Mentorship: Experience in mentoring and training junior team members on case management and legal practices. Minimum Degree Required: Bachelor's degree in any related field 3-5 years of experience in global immigration, managing immigration cases for corporate clients Experience in handling end-to-end immigration processes, including visa and work permit applications
