Job Description Job Title Senior Compliance Advisor – Fair Business Practices Build the future with us Would you like to play a key role in implementing and developing compliance practices within a rapidly changing organization? Are you known for your influential leadership, thoroughness, and ability to collaborate with key stakeholders? This opportunity is for you! We are looking for a Senior Compliance Advisor – Sound Business Practices to join our second line of defense team in Risk Management and Corporate Compliance. What you will accomplish with us As Senior Compliance Advisor – Fair Business Practices, you will be at the heart of our mission. Here are your main responsibilities: Leadership and expertise in fair business practices Act as an internal reference for issues related to fair business practices and fair treatment of customers (FTC). Contribute to the evolution of compliance practices and tools in collaboration with the business sectors and entities concerned. Participate in sectoral governance meetings on topics related to sound business practices. Support the Head of Regulatory Compliance in reporting and preparing strategic analyses. Fair treatment of customers (FTC) process Monitor and track FTC indicators in sectors and entities subject to regulatory requirements. Conduct targeted monitoring activities in sectors and entities subject to fair treatment obligations. Produce analyses and recommendations to improve compliance and reduce FTC-related risks. Complaint handling process Analyze customer complaints in accordance with the established process. Make decisions for customers in accordance with internal policies and regulatory requirements. Identify trends based on the analysis of customer complaints. Make recommendations to various departments to correct the causes of complaints and improve business practices. What could accelerate your success in this position Required qualifications: Bachelor's degree in law. Relevant experience (5 to 8 years) in regulatory compliance, risk management, or oversight in the financial sector. In-depth knowledge of requirements related to sound business practices and fair treatment of customers. Excellent analytical, communication, and influential leadership skills. Advanced knowledge of English, as the person will be required to communicate with English-speaking internal and external contacts on a weekly basis. Why you'll love working with us A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, equitable, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more! Apply now and take control of your career where your talent really counts! Hesitating to apply? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply—your place may be with us, and we want to get to know you! #LI-CQ1 Location(s) Québec, Québec Other Possible Location(s) Montreal, Quebec, Toronto, Ontario, Vancouver, British Columbia Company iA Financial Group Posting End Date 2026-01-14 Company Overview iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs. As a reflection of our employees’ appreciation, iA Financial Group is once again among Canada's Best Employers according to Forbes for 2025, ranking 4th in the insurance sector. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes. Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!
