Join us today and take life to heart!
CORCYM is a global, independent, medical device company entirely focused on state-of-the-art surgical solutions to fight structural heart disease. CORCYM has a presence in more than 100 countries with approximately 850 employees and ensures strong continuous support to patients, healthcare professionals and healthcare systems worldwide.
Who We Are: Corcym offers a complete portfolio of surgical solutions with a heritage spanning more than 50 years, leveraging on a complete and distinctive set of technologies, capabilities and infrastructure.
Our Vision: is to become the leading company dedicated to Heart Surgeons and their Patients by providing the best solutions to fight structural heart disease.
Our Mission: is to help Heart Surgeons treat Patients better today and in the future.
Customer Service Representative - Full-time Temporary (6 months):
The Customer Service Representative executes all aspects of the order to cash processing; including order management, returns, product allocation and billing, and supporting the North American market (Canada and USA). The incumbent will be accountable to act in a manner that ensures compliance of the company with all federal and local laws and regulations, in respect of Corcym's quality management system and policies.
This position is a 6-month Full-time Temporary position with a possibility of extension.
Essential Functions:
Receive customer orders, check and process sales orders in SAP, and ensure fulfillment according to the given SLA.
Assist customers with inquiries, problem solving, delivery tracking and follow up on shipments.
Maintain a positive and customer centric relationship with all commercial aprtners, both external and inernal stakeholders.
Coordinate inventory movement in the field including trunk stock, consignment, and programming inventory to ensure case coverage needs based on sales needs and conduct inventory audits on a regular basis.
Communicate with internal counterparts across the organization in such areas as Accounting, Quality, Sipply Chain, Pricing & Contracts, and the Sales teams.
Facilitate the returned goods and credit processes related to customer product returns.
Process replenishment purchase orders in SAP, basing on the indications received from Supply Chain.
Coordinate with global offices for all inter-company shipments and returns.
Supporting the Sales Team by responding to inquiries and working through roadblocks.
Knowledge, Skills, and Abilities:
Strong interpersonal skills and ability to communicate at all levels internally and externally.
Self-motivated, acute problem-solving attitude.
Solid execution capabilities with ability to manage multiple priorities and to work under pressure.
Demonstrated proficiency working with Company systems and tools (SAP, Microsoft Programs).
Sense of urgency and customer centric attitude.
Strong attention to detail.
Great team player and ability to work very well with others and independently.
Education and Experience:
Minimum Highschool Diploma.
Minimum 1 year of Customer Service experience.
Minimum 1 year of skilled data entry experience (order entry) with proven track record of accuracy.
This position is an on-site position and typical working hours are 7:00am-3:30pm Pacific Time. From time to time, flexible availability is required to meet business needs for USA and Canada.
Corcym is an equal opportunity employer. We are committed to a work environment that supports and respects all individuals in which personnel processes are merit-based and applied without discrimination on the basis of protected characteristics.
