We are looking for a talented Bilingual Remote Mining Supervisor (Remote-7x7) to join our central Canada team.
Job Summary:
Supervises employees who install, service, and repair equipment and machinery.
In this role, you will make an impact in the following ways:
Optimize Technician Performance. By coordinating schedules and aligning repair plans with customer quotes, you’ll ensure technicians are productive and repairs are completed efficiently and accurately.
Lead and Develop Your Team. Through coaching, feedback, and performance reviews, you’ll foster a culture of growth and accountability among Service Technicians and Team Leaders.
Support Technical Problem-Solving. You’ll be the first line of support for technicians needing assistance, helping resolve issues quickly or escalating when necessary to maintain workflow.
Manage Service Logistics. Overseeing materials, equipment, and personnel, you’ll ensure safe, high-quality, and cost-effective service operations.
Ensure Quote Accuracy and Transparency. By reviewing and refining repair quotes, you’ll help maintain trust and clarity with customers, minimizing surprises and delays.
Drive Continuous Improvement. You’ll actively participate in refining processes to meet evolving customer expectations and organizational goals.
Monitor Repair Progress and Resolve Delays. Keeping a close eye on open repairs, you’ll address any issues that could impact timely completion, ensuring commitments to customers are met.
Enhance Customer Satisfaction and Loyalty. By resolving warranty concerns and maintaining strong communication, you’ll build lasting relationships and uphold superior service standards.
