Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.
Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success.
Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature and symmetry.
Position Details: The Senior Insurance Specialist Associate is responsible for the management and oversight of all operations related to insurance, including total loss and credit life claims, insurance deficiency tracking, and ancillary products cancellations. The role ensures accurate processing, compliance, vendor coordination, performance tracking, and supports the day-to-day operational requirements across insurance workflows.
Duties and Responsibilities:
Insurance Deficiency
Track lease VINs and ensure accuracy of data files sent to vendors
Perform quarterly vendor compliance reviews
Execute follow-up actions for insurance-deficient accounts (calls, SMS, email)
Coordinate repossession assignments when required
Produce performance metrics for all follow-up activities
Insurance Claims
Manage relationships with insurance companies to process total loss and physical damage claims
Process Proof of Loss documentation and maintain claim records
Ensure compliance with internal SLAs
Coordinate credit life insurance claims and produce related metrics
Ancillary Products Cancellations
Process ancillary insurance cancellations and rebates with third-party vendors
Collect required metrics from vendors
Support transition of ancillary cancellation processes in-house
Other duties as assigned
Experience working for an automotive captive finance company with understanding of lease and loan operations
Experience with insurance companies or involvement in insurance claim processes
Bilingual in English and French (must)
Education & Certification:
College degree preferred
High school diploma required
Knowledge, Skills, & Abilities:
Advanced user of LOS and V8 systems
Strong understanding of auto lease agreements and conditional sales contracts
Subject matter expertise in lease and loan operations
Intermediate to advanced Excel skills
Ability to manage customer interactions and handle inquiries, conflicts, or complaints
Ability to resolve issues without defined processes and find compliant solutions
Strong prioritization skills to manage multiple tasks efficiently
Ability to work independently with minimal supervision
Ability to transfer knowledge effectively to support team growth
Ability to collaborate across departments and build strong relationships
High level of emotional intelligence with effective conflict-management skills
Hyundai Capital Canada Inc. is committed to acknowledging applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
