Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Administration Manager oversees the administrative operations of the Ministry Unit, provides executive-level support to the Executive Director, and ensures effective functioning of organizational systems including administrative workflows, HR administrative support, financial documentation processes, and Workday Operations Support (WOS). The role supervises the Administrative Assistant and Volunteer Coordinator, maintains personnel and volunteer records, coordinates administrative compliance requirements, and serves as a key member of the Ministry Unit management team. ACCOUNTABILITIES: The incumbent may perform all, some, or similar duties to those listed below: • Provide executive administrative support to the Executive Director including scheduling, agenda preparation, briefings, minutes, correspondence, document drafting, and meeting coordination. • Lead and oversee administrative workflows across the Ministry Unit to ensure consistency with TSA policies, documentation standards, filing systems, and organizational procedures. • Supervise the Administrative Assistant and Volunteer Coordinator, providing direction, performance guidance, training, and task prioritization in accordance with TSA policy. • Complete Workday Operations Support (WOS) tasks including job requisitions, job changes, onboarding steps, and data administration on behalf of MU leadership. Maintain confidential employee personnel files and ensure compliance with TSA HR documentation standards; support onboarding processes and training records. Oversee volunteer records, screening documentation, file standards, and compliance requirements (content of volunteer programs is overseen by Volunteer Coordinator). Coordinate administrative processes required by DHQ/THQ including reports, policy updates, documentation submissions, and compliance filings. Oversee administrative aspects of financial documentation including AP/AR support, occupancy fee documentation, donation documentation, and budget preparation support. Maintain administrative systems including recordkeeping, document control, archiving procedures, and compliance documentation related to MU programs. Participate actively as a member of the Ministry Unit management team, contributing to administrative governance, planning, and systems improvement. Support internal communication processes, ensuring staff receive timely and accurate administrative information. Oversee office resources including supplies, forms, administrative tools, and general office organization. Perform other duties as assigned. CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: N/A Internal: Executive Director, staff and volunteers of TSA External: community members and community groups/organizations, other external agencies, guests/clients of ministry unit. MANAGERIAL RESPONSIBILITY: • Reports directly to: Executive Director • Direct reports: Admin Assistant, Volunteer Coordinator FINANCIAL AND MATERIALS MANAGEMENT: • Moderate material responsibility, which may vary throughout the year (e.g., Christmas season major fundraising campaigns, etc.). • Oversight of MU finances in cooperation with Executive Director and Finance Department • Regular responsibility for minor financial matters and for wise use of own resources. Authorized to handle cash/donations • Little input to annual budget or revenue projections The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. WORKING CONDITIONS: • Working environment is typically in the office in generally agreeable conditions • May be required anticipated travel requirements for this position. to lift/carry up to 20 lbs. • There are no regularly The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. EDUCATION, EXPERIENCE, AND QUALIFICATIONS: • Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. • Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate). Education, Qualifications and Certifications: • Completion of a formal post-secondary program of three years in a related field. • An alternative combination of education and experience may be considered. Experience and Knowledge: • Minimum of three years of administrative and supervisory experience. • Experience supporting HR administrative processes, executive leadership, or financial documentation workflows considered an asset. • Familiarity with social services environments is an asset. Skills and Capabilities: • Strong leadership, integrity, discretion, and ability to maintain confidentiality. • Strong communication skills (oral and written). • Advanced proficiency with Microsoft Office and web-based systems including Workday. • Strong organizational and time-management skills with the ability to manage competing priorities. • Ability to supervise unionized staff and work effectively within a management team. • Attention to detail and accuracy in administrative processes. Compensation: The target hiring range for this position is $51,873.29 to $64,841.61 with a maximum of $77,809.93. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
