Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Join Finning and lead the operational success of our mining branch. This position offers: • A leadership role focused on daily field and shop repair execution and customer interaction. • Opportunities to drive safety, operational excellence, and customer satisfaction. • Competitive compensation and comprehensive benefits. As a Mining Operations Manager, you’ll oversee Finning’s service operations on remote mine sites within Finning’s territory. You’ll provide clear and effective leadership, foster a safe work environment, and deliver targeted levels of customer satisfaction. If you’re a strategic leader with strong technical and financial acumen, this is a role for you! For this position, the expected base salary range is between $120,000 and $150,000 annually. We also offer additional incentives such as an annual bonus and premium for certain shifts. Job Description: Champion a healthy and safe work environment by ensuring compliance with all safety practices, policies, and training requirements. Conduct monthly safety audits and lead initiatives to meet or exceed TRIF and LTI targets, striving for zero incidents. Provide clear and effective leadership to branch employees through role guidance, coaching, mentoring, and performance management. Share Employee Opinion Survey (EOS) results, solicit feedback, and develop action plans to improve engagement. Manage day-to-day branch operations, including planning, scheduling, and execution of field and shop repairs. Oversee branch financial performance, including budgeting, forecasting, and reporting on key metrics related to People, Quality, Velocity, and Cost. Ensure successful execution of Finning’s Service Excellence Operational process and customer service commitments. Resolve customer issues promptly, including goodwill settlements, warranty variances, and service re-dos. Drive continuous improvement initiatives to maximize recovery of components from Caterpillar and OEM partners. Build and maintain strong relationships with customers, union representatives, and internal teams to foster collaboration and operational success. Day-to-Day Activities: Monitor operational KPIs and communicate results to branch employees. Engage with customers to ensure satisfaction and resolve concerns. Review service work and invoicing, managing contract execution where applicable. Support employee development through training plans and career growth opportunities. Ensure compliance with provincial safety standards for service trucks. Requirements: 8–10 years of supervisory or leadership experience in a technical or operational environment. Previous experience in repair execution and service operations. Strong mechanical aptitude and ability to expand technical expertise. Proven leadership, coaching, and team development skills. Financial acumen with experience in budgeting, forecasting, and cost management. Thorough understanding of labor relations and grievance resolution processes. Leadership for Safety Excellence training is an asset. Important: Based out of our Prince George branch location or other suitable locations (negotiable). Permanent, full-time role. 5x2, Monday – Friday shift. If you’re ready to lead mining operations and deliver exceptional results, apply today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.
