Distributor Services is looking for a bright and enthusiastic individual to join the DS Knowledge Management Centre team as a Compensation Specialist. Reporting to the Manager of Distributor Services KMC, this role will be accountable for providing consistent and timely support to our internal and external customers, with a primary focus on managing the compensation administration to advisors across multiple Distribution Channels.
Position Responsibilities:
Conduct all accountabilities in compliance with privacy, legal, and regulatory requirements
Processing Advisors’ compensation must be completed, reconciled, audited and delivered within critical timelines
Manage both AWD and non-AWD volumes, with particular emphasis on time-critical functions while maintaining service standards in a high-volume environment
Responsible for annual tax remittance, amendments and reporting to Revenue Canada (CCRA)
Ad-hoc complex, escalated and time-sensitive compensation business needs and problems with particular emphasis on relationship management, situational communication and solution oriented responses.
Communicate clearly and concisely to support problem resolution in the shortest possible timeframe and support contact centre inquiries and encourage collaboration between teams, both within Distributor Services and with other Business Units
Conduct ad-hoc analysis as required, leveraging MS Excel and other tools
SME for DS Compensation and develop a comprehensive understanding of Company Policy and an in-depth understanding of advisor compensation for all distribution channels
Participate in projects and assignments; manage the impact that any resulting changes will have on the team’s processes and Advisor/Distributor experience
Understanding and supporting our partners in Manila (the MBPS team) and working with them to improve compensation processes
Continuous assessment and improvement of processes to improve service to customers, workflows and identify gaps, assess, log and own process improvements
Ownership of documentation by Identifying gaps, assess, log and own knowledge management (YODA) documentation updates
Required Qualifications:
Exceptional oral and written communication skills
Strong mathematical, analytical and problem-solving skills
Intermediate/advanced MS Excel user
Organizational and priority management skills with strong attention to detail
Demonstrated coaching and mentoring skills
Solution oriented, demonstrated judgement and decision making skills
Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
Preferred Qualifications:
Proficient with Distributor Services systems (AWD, DSS, FASAT/FASATWeb, Lotus Notes, Repsource)
Strong working knowledge of Distributor Services and DS Compensation policies, procedures and concepts
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Referenced Salary Location
Waterloo, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$50,700.00 CAD - $84,500.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.
