WHO WE ARE: Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services. Come join Fairstone Financial as a Senior Representative, Digital Online Solutions. Reporting to the Senior Manager, Improvement of Operational Processes, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers. Job Responsibilities: Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner Moderate user-generated content and messages appropriately, based on company policies Build meaningful connections and encourage Fairstone community through dialogue and messaging Collaborate with other departments to manage company reputation Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress Qualifications High School Diploma or GED or equivalent experience. 2 years of customer service experience Bilingual required to communicate with our clients across Canada (50% English and 50% French) Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity Ability to multi-task with attention to detail Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.) Knowledge of Microsoft Word, Outlook, Excel, Power Point Knowledge of Hootsuite is an asset Technological savviness is a must Strong awareness of Company privacy policies Willingness to work flexible hours which includes evening and weekend hours Flexible hours: we offer a full-time hybrid work mode, 37.5 hours per week. Monday to Friday from 8:00 a.m. to 9:00 p.m. Saturday and Sunday 9:00 a.m. to 5:00 p.m. WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work® Canada for 2025 and Montreal's Top Employers 2025 by Canada’s Top 100 Employers! Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Permanent RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca
