Requisition Details:
Employment Status: Temporary, Full-time (1.0 FTE)
Program Name: Home and Community Care
Number of Hours Bi-Weekly: 75
Work Schedule: Days
Anticipated End Date: February 2027 (12-month contract)
On Call: Yes
Existing Vacancy: Yes - we're currently hiring candidates for an existing
vacancy in this position.
About us:
VON provides home and community care to more than 10,000 people every day in
Ontario and Nova Scotia. As a registered charity and not-for-profit, our
organization is all about the difference we can make in people’s lives. Working
at VON is more than just a job, its a career that impacts how Canadians live.
Job Summary:
The Director leads the site management team responsible for the daily delivery
of Home Care and/or Community Support Services within VON's quality and risk
management framework. The Director oversees the day-to-day coordination and
delivery of services by executing site-level operational plans, providing
leadership and guidance to staff, and ensuring adherence to policies and
procedures.
Key Responsibilities:
- Participates in a systematic approach to relationship management, developing
partnerships and strategic alliances to build successful relationships with
program and community stakeholders in order to ensure successful community
and client service initiatives and program outcomes.
- Directs and guides staff, both unionized and non-unionized, in the delivery
of client services in accordance with current regulatory guidelines, VON
policies, standards and values, funder contracts.
- Ensures sites have a plan for the availability of qualified, motivated staff
and volunteers and a workforce/succession plan to meet ongoing and changing
staffing needs.
- Establishes site specific action plans to achieve operational performance
objectives for the provision of services and implementation of site programs.
- Develops, implements and maintains business plans for current/new programs,
integrating and measuring financial and risk exposure criteria at all levels
of the development cycle.
- Develops annual budgets and manages financial resources effectively and
efficiently; analyzes and communicates reports to site management teams and
collaborates with the Regional leadership team to develop and implement
appropriate corrective actions.
- Ensures Community Corporations are supported at the local level, aligned to
VON's mission, vision and values and integrated into the site objectives and
operations.
- Provides input into the development of VON policies, standards and best
practices ensuring they support clinical best practices and reflect the
current health care environment and client needs.
- Ensures quality of care and service delivery, and manages risk by overseeing
compliance to VON Standards and policy, legislative requirements, regulations
and contractual agreements.
- Collects and evaluates client and external environment information to enable
evidence- based decision-making.
- Works collaboratively with provincial and regional colleagues on budgets,
programs and client care practices.
- Ensures that all work is carried out in accordance with applicable health and
safety legislation, policies and procedures, and all other legislation,
policies and procedures relevant to area of work.
- Supports the successful implementation of the Regional labour relations
strategy and the achievement of local labour outcomes through the development
of positive relationships with unions and ensuring compliance with Collective
Agreements.
- Develops and sustains positive relationships with unions, ensures compliance
with Collective Agreements and supports the Regional Labour Relations
strategy.
- Ensures current knowledge of all applicable statutory requirements, policies,
procedures and guidelines relevant to area of work.
- Implements, maintains or exceed nursing and homecare service standards.
- Identifies, investigates and resolves critical service delivery issues and
manages the most complex and sensitive client and staff issues.
- Collaborates with IT Services to identify and resolve IT-related challenges
and to ensure that staff are prepared to operate technological and computer
equipment as required.
- Collaborates with Finance and the site management team to plan and manage the
physical and material resources required to satisfy the needs of the support,
service and management functions across all sites.
- Liaises with landlords and VON legal counsel in supporting VON leasing
arrangements, upcoming renewals and any problems/concerns with office
facilities as required.
Education, Designations and Experience:
- Post-secondary degree in Nursing, Health Care Administration, Business
Administration or equivalent.
- Minimum of seven (7) years of progressive experience managing and leading
people, preferably in the healthcare sector including experience developing
and managing budgets.
- Professional experience with program development and implementation.
- Strong knowledge of and experience within the community health system is an
asset.
- Experience managing in a unionized environment is an asset.
Other:
- Must have personal vehicle and possess both a current driver’s license and
proof of vehicle insurance.
- Willingness to travel regularly during the day as well as periodically
overnight(s) to support sites and attend meetings.
- The use of Personal Protective Equipment (PPE) may be required.
- Solid relationship-building skills to ensure stakeholders are informed,
engaged, and collaborating to move initiatives forward.
- Ability to apply innovative practices and take initiative in solving problems
and identifying opportunities including living LEAN and practicing LEAN
principles and methodologies.
- Ability to analyze evidence and data to guide decision-making in matters
relating to finance, operations, human resources, marketing, and business
development.
- Strong negotiation and conflict management skills.
Work conditions and physical demands: This role requires a detail-oriented
approach in a dynamic environment, with physical activity including lifting,
carrying (using proper techniques), bending, reaching, kneeling, and other
movements that emphasize good body mechanics. Individuals in the role are
required to walk, sit, stand, and climb stairs throughout the day, with some
tasks requiring fine hand movements.
