Community Living Services - Program Manager

Connective • Kamloops • 18h ago

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. WHO WE ARE Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. STATUS: Exempt LOCATION: Kamloops, BC HOURS: 40 hours per week, Monday to Friday, 0830 - 1630 COMPENSATION: $65,900.00 - $ 82,400.00, based on experience and qualifications. This role is also eligible for Connective's comprehensive Management benefits package. ANTICIPATED START DATE: January, 2026 CLOSING DATE: Friday, December 19th, 2025 by 1600 WHAT WE OFFER Committed Living Wage Employer 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC 2023 High-Performance Culture Award from SupportingLines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The Program Manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved REPORTING AND WORKING RELATIONSHIPS Reports and is accountable to the Senior Manager of Programs or their designate Participates as a member of Connective’s management team Liaises with government and community agencies, volunteers, and members of the general public

KEY ACCOUNTABILITIES

Administration Implements and communicates all policies and procedures, including developing appropriate manuals, brochures and handbooks Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective Arranges shift schedules, ensuring appropriate staff coverage Implements a system of staff and volunteer orientation, supervision, in service training and evaluation Ensures all appropriate internal daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained Track, compile, and maintain accurate expense reports and financial information, providing regular updates to the Operations Manager Programs Make sure effective, inclusive support programs are designed and maintained Supports the overall program strategic direction Implements structural program alterations informed by the Operations Manager and representative of program trends Facilitates person-centered planning opportunities for staff and service users Developed related program opportunities, available to the individuals in the community Ensure that funder guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed Community Maintains effective working relationships with related community services, government/stakeholders and agencies Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities Facilities Ensures that the physical facilities fulfill all fire, health and safety regulations Ensures that the resource(s) is maintained as a clean, pleasant and safe environment On Call Is available to all resource staff in case of emergencies; this may include carrying a pager or cell phone 24 hours a day and ensuring call coverage is arranged in their absence Health and Safety Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee Attends the health and safety training sessions for supervisors Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization Supports Connective’s OSH initiatives Other Duties Other duties may be assigned by the Senior Manager or designate based on operational and programmatic needs.

EXPERIENCE AND SKILLS A bachelor’s degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience. Extensive experience and expertise in Community Living, Mental health, and the Criminal justice System Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques Sound knowledge of trauma-informed practice and awareness of issues facing diverse communities, including systemic barriers and issues stemming from colonization Knowledge of community addiction services; experience liaising with criminal justice system, health sector, and/or social services personnel, and working with concurrent disorders and supportive recovery Experience working with First Nations communities Excellent written and verbal communication Knowledge and experience in hiring, training, and supervision of staff Ability to motivate and organize staff team Administrative experience and strong administrative skills, including competency in client documentation and utilization of case management systems.

REQUIREMENTS Ability to successfully complete a Criminal Records Check and Vulnerable Sector Check Ability to successfully complete reference check Ability to provide a record of work history Training and/or certifications of 20 hours or more in the following areas: Trauma informed practice, crisis intervention and resolution, or psychosocial programming for substance use disorders Current Emergency First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC) Class 5 driver’s license Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport client Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER? Committed Living Wage Employer 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC 2023 High-Performance Culture Award from SupportingLines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months) DIVERSITY, EQUITY AND INCLUSION At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/