Overview
Streamline is a Canadian based technology company that develops innovative software solutions to improve the safety, efficiency and management in the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc.
We are looking for a Senior Customer Support Specialist to join us and become part of the Streamline family in Kamloops, BC.
Great People Work Here!
For more information, please visit Arrow Careers
To learn more about Streamline, please visit Streamline Transportation Technologies
We Offer
Competitive Compensation: $65,000 - $75,000 per year based on experience
Full extended medical benefits for you and your dependents/family - includes dental, pharmaceutical, paramedical, vision care, life insurance, disability insurance, health spending account and more
Pension matching program
Full-time, on-site position - 40 hrs/week; schedule may vary
This position is based out of the Kamloops office; not a remote position
As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.
Responsibilities
The Senior Customer Support Specialist’s principal role is to ensure our customers have the best user experience possible by providing information and training, and to support our internal and external customers by diagnosing and solving their technical problems and providing information and training.
Major Responsibilities include:
Communicate with clients via phone, chat and email to diagnose technical issues with hardware and software products
Provide step-by-step instructions in simple terms to solve customer issues
Provide training to customers on our products
Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction
Work together with our development team find solutions to more complex issues
Provision and prepare systems for shipping
Software license management
Assist with User testing of hardware and software products
Assist with updating user manuals, instructional materials and product communications
May be asked to represent the company at User Conferences
May be required to visit customer sites for trouble shooting
Other duties as required
You Possess
Excellent interpersonal skills.
Good written and verbal communication.
5 years prior experience in customer phone support preferably with experience in web and mobile applications
Technical aptitude
Experience with both hardware and software support
Diploma in computer science or information technology
Experience with help desk software, preferably FreshDesk
Attention to detail and excellent problem-solving skills.
Professional appearance/demeanor whether in person, via email or on the telephone
This is not a remote position.
