Company Description
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?
Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
Comprehensive Benefits - through our Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
Exclusive Experiences - One free stay through our Be Our Guest Program
Full rate of pay, $32.16 per hour following 90 days of service
*full-time and part-time status colleagues
Job Description
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
Assist guests regarding hotel facilities in an informative and helpful way
Review all Fairmont Gold reservations to ensure requests are met
Assists guests in the Fairmont Gold Lounge with food and beverage service
Manage the work tasks between pantry, lounge and Fairmont Gold desk
Address guest concerns and react quickly, logging and notifying proper departments
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
Qualifications
Qualifications:
Previous Front Desk experience required, preferably in a 5 diamond hotel environment
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess Serving it Right certification
Must possess Food Safe certification
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal and written communication skills
A member of Les Clef d'Or an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to)
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting up to 20lbs.
Occasional ascending or descending ladders, stairs and ramps
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
