Position: Dental Administrator
Location: Airdrie, AB
Clinic: Airdrie Family Dentists
As the first point of contact in our clinic, the Administrator plays a key role in welcoming and engaging with patients while delivering the highest standard of care and service. This role ensures each patient has the information they need for a smooth, stress-free appointment experience. Responsibilities include coordinating schedules, managing patient flow, and handling inquiries with professionalism, warmth, and enthusiasm.
We’re looking for a skilled and compassionate Dental Administrator to join our team at Airdrie Family Dentists, a proud part of the Passion Dental Group. Whether you’re early in your career or bring years of experience, you’ll be joining a supportive, professional environment where you can bring your expertise, energy, and empathy to the front desk.
Specifics about the role:
Job Type: Full Time
Schedule:
Monday 8:00 am - 4:15 pm
Tuesday 8:00 am - 4:15 pm
Wednesday 10:30 am - 7:30 pm
Thursday 8:00 am - 4:15 pm
Friday 8:00 am - 4:15 pm
One Saturday/ Month 9:00 - 4:15 pm
About the Clinic:
Airdrie Family Dentists is a warm, community-focused practice where high-quality care and genuine patient relationships come first. Our team is passionate about creating a welcoming, family-friendly environment where patients of all ages feel comfortable, respected, and well cared for.
We provide a full range of dental services—from preventive and family dentistry to cosmetic and advanced treatments—using modern technology and up-to-date techniques. What truly sets us apart, however, is our commitment to personalized care and stress-free patient experiences. Every team member plays an important role in building trust, communicating clearly, and ensuring each visit is a positive one.
At Airdrie Family Dentists, collaboration, professionalism, and compassion are at the heart of what we do. We take pride in our supportive team culture and modern office, where individuals are encouraged to grow, contribute, and take ownership of the patient experience. If you’re looking to be part of a practice that values teamwork, quality care, and long-term relationships, you’ll feel right at home here.
What you’ll do:
Be the warm, welcoming face of the clinic, ensuring every patient feels valued and cared for
Manage phone calls, direct inquiries, and efficiently book appointments
Maintain and organize the patient database with accuracy and confidentiality
Oversee insurance claims, billing systems, and follow up with insurance companies
Establish and manage office protocols to keep operations running smoothly
Coordinate and optimize appointment schedules
Provide leadership and foster a team culture focused on outstanding client service
What you’ll bring to the role:
Minimum 1 year of experience working in a dental clinic
Experience with Cleardent and Maxassist is considered an asset
Strong communication and interpersonal skills, with the ability to build rapport with patients and team members
A genuine passion for delivering exceptional customer service and positive patient experiences
A friendly, professional demeanour with the ability to multitask effectively in a fast-paced environment
Tech-savvy and comfortable learning new systems; training on scheduling software will be provided
Who we are:
Welcome to Passion Dental Group, a team of dedicated dental professionals committed to providing exceptional care and building a community of like-minded individuals who share our values. We believe in creating a positive, supportive culture that stimulates personal and professional growth. We invest in our people first and create a community that fosters personal success. Visit passiondental.ca to learn more.
Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require accommodation through any aspect of our process, please let us know by emailing careers@passiondental.ca.
