We have an exciting opportunity for a motivated, enthusiastic, and detailed oriented professional to join River Rock Casino Resort as part of the Reservation team. The Reservation Agent will be responsible for the promotion, sales and booking of hotel accommodations.
The successful candidate will be responsible for, but not limited to the following:
Responds to all communications directed to the Reservations Office
Quotes rates and reserves guest rooms
Provides travel information, local tourism information and attractions
Provides information on the resort: upcoming shows, special events and promotions
Makes every effort to promotes hotel packages including all areas of the resort
Makes every effort to cross sell and promote all Great Canadian Gaming Corporation properties
Up-sells to increase revenues
Explains all policies of the Resort.
Sends out confirmation notices; accepts payment and gives refunds
Handles group inquiries or forwards to Sales
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
The successful candidate will demonstrate the following qualifications:
High School Diploma; Post-Secondary hospitality or hotel education or suitable combination of education and experience
Minimum 1 year reservations experience
Ability to obtain the criminal background check
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office, Opera/Fidelio an asset
Serving It Right Certification or the ability to achieve a Serving It Right Certification
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
A willingness to learn, develop and achieve new skills for personal and professional development
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Live GCE’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
