Job Title: Customer Service Administrator
Status: Full Time
Location: In Office – Delta, BC
Salary: $48,000 – $52,000
Job Summary:
We are looking for a client focused Service Administrator with strong attention to detail. You must have a solutions-oriented mindset and be comfortable taking on new projects. Using Alpine technology, you will need to prioritize your day and adapt to changing client needs. Experience using MS Office and answering client queries via phone and email is ideal!
Key Responsibilities:
Coordinate with subcontractors and vendors for service completion.
Dispatch and track service complaints; ensure resolution within 24 hours.
Monitor recurring site issues and escalate trends to management.
Conduct proactive client follow-ups via phone and email.
Prepare daily, weekly, and monthly operational reports.
Process credit memos and subcontractor deductions accurately.
Support ad-hoc operational and client projects as needed.
Qualifications:
2+ years of experience in an administrative, customer service, or operations support role is mandatory.
Experience working in a professional office environment.
High school diploma or equivalent.
Fluent in English (written and spoken).
Skills:
Strong working knowledge of Microsoft Office Suite, particularly Excel and Word.
Excellent written and verbal communication skills; comfortable interacting with clients, vendors, and internal teams.
Highly organized with strong attention to detail and accuracy.
Highly organized with inbox and calendar categorization and management
Financial knowledge to prepare invoices and client quotations
Ability to manage multiple priorities and work independently.
Strong time-management and task-prioritization skills in a fast-paced environment.
Professional, client-focused approach with sound judgment.
Ability to work collaboratively as part of a team.
Prior CRM / ERP experience an asset.
Work Environment:
This is a full-time position and is 100% in-office role.
This position follows standard office hours, but flexibility is necessary to accommodate client needs or operational matters that may arise outside of a typical 9-to-5 schedule.
We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.
