docbraces Delta has an exciting part-time opportunity! We are looking for a talented Patient Service Coordinator to join our Delta, BC team. Canadian Orthodontic Partners provides support services to docbraces Delta and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient care and service experience in our clinics putting patient care above all else. Come join a team that shares, collaborates, and learns with a vision of becoming the icon of orthodontic excellence by building self-esteem, one beautiful smile at a time.
What We Offer:
• Competitive Hourly Wage + Quarterly Bonus.
• Comprehensive Benefits Package including: Medical, Dental, Vision, and Orthodontic Coverage for employees and their families.
• Educational Reimbursement Program.
• Paid Vacation Days.
• Real Career Growth Opportunities.
Key Responsibilities:
· Greet every patient was kindness, enthusiasm and interest ensuring that everyone feels welcomed.
· Communicate with the patients and guardians regarding their appointments. Provide answers pertaining to their orthodontic treatment, appointments, and office policies.
· Answer all incoming calls and make detailed notes regarding important conversations with patients and their responsible parties.
· Check voice messages, emails, mail, and pigeon chat regularly.
· Complete ‘New Patient Phone Slips’ when booking new patients for consultations.
· Gather insurance information and complete the insurance checklist.
· Book and organize patient appointments.
· Scan all information into the patient charts.
· Use external software programs or call to confirm patient appointments.
· Act as a liaison between the doctor and the patient.
· Act as a liaison between the doctor and any other dental specialist or general practitioners.
· Compose letters and other documents for communication as requested and required.
· Enter initial contracts for patients.
· Collect and process payments.
· Manage recurrent payments, post day sheet, and prepare daily deposit.
· Close the day and email corresponding documents to the Accounting lead.
· Print practice reports as needed.
· Print no show report and reschedule appointments.
· Anticipate problems in the schedule and work with the Scheduling Lead or Manager to correct issues.
· Ensure the patient lounge is always tidy.
· Ensure the coffee station is clean and fully stocked.
· Advise Lead or Manager if office stock is required.
· Implement and maximize practice promotions – Advise and inform patients of current contests and other marketing objectives.
· Introduce Smile Rewards to patients and allot points as needed.
· Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
· Complete monthly tracking sheets and checklists.
· Perform any other tasks delegated or assigned by the office Lead or Manager.
Requirements:
• Dental Office experience is an asset.
• Must have customer Service experience.
• Computer proficiency and the ability to learn new programs to include Microsoft Office Suite.
• Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.
• Great time management and organizational skills.
We are an equal opportunity employer, dedicated to creating a diverse and inclusive culture. Everyone who applies will be considered, but only those selected for an interview will be contacted.
