Are you a leader who's completely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Come join our team!
This person would be reporting to the Station Manager at the Abbotsford International Airport (YXX). They would be responsible for hands on flight leadership; providing a stellar example to the Customer Service Agents, create a fantastic guest experience for travelers, and ensure the safety and success of their flight. We are looking for a positive, driven individual who is looking to take on a more leadership role, mentoring and coaching the team.
What do we offer?
Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $19.70-$22.75/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.
Responsibilities
Participate in any airline train-the-trainer training, if required
Greet passengers
Follow airline specific check-in policies and procedures
Provide pre-flight first class or priority seating grooming for the flight
Manage passenger boarding as per airline procedures
Understand flight document requirements and carry-on allowances
Work positively with airline crew
Audit flights when necessary
Assist Customer Service Agents with escalated passenger complaints in a courteous manner
Supervise the team of Customer Service Agents when needed
Assist with in-flight paperwork when needed
Other duties as assigned
Qualifications
2 years’ experience in current role; additional increases in responsibilities during this time is considered an asset
A RAIC/ Security Clearance pass
Strong customer service skills
Great attention to detail
Previous airline Customer Service experience considered an asset
