You are as unique as your background, experience and point of view. Here, you’ll
be encouraged, empowered and challenged to be your best self. You'll work with
dynamic colleagues - experts in their fields - who are eager to share their
knowledge with you. Your leaders will inspire and help you reach your potential
and soar to new heights. Every day, you'll have new and exciting opportunities
to make life brighter for our Clients - who are at the heart of everything we
do. Discover how you can make a difference in the lives of individuals, families
and communities around the world. Job Description: About the role: The Manager,
Operations and Vendor Oversight plays a critical role in ensuring the seamless
execution of operational processes and managing vendor relationships within
Wealth Operations. This position is responsible for overseeing day-to-day
operational activities, optimizing workflows, and maintaining strong
relationships with external vendors. The role involves collaborating with
cross-functional teams to identify opportunities for process improvements,
ensure compliance with regulatory requirements, and uphold the highest standards
of service delivery. What will you do? Oversee daily Wealth Operations, ensuring
processes are executed efficiently, accurately and within established timelines.
Manage vendor relationships including IFDS, focusing on SLA adherence and
service optimization. Collaborate with vendors to address operational
inefficiencies, implement corrective actions and optimize service delivery.
Implement and monitor risk management activities and regulatory compliance
Identify and lead operational improvement initiatives. Lead or participate in
cross-functional projects, providing operational expertise and support for new
product launches, system enhancements, or process changes. Develop and implement
standard operating procedures to enhance productivity Monitor KPIs and
operational metrics to identify trends, resolve issues and drive continuous
improvement. Address operational incidents promptly, conducting root cause
analyses Lead a team of operations professionals, providing coaching, feedback,
mentoring and development opportunities to foster a high-performing team
environment. Collaborate with internal stakeholders including Client Services,
Sales and Advisor Experience teams to align operational strategies with business
objectives. What do you need to succeed? Minimum of 5 years of experience in
operations management, preferably within the financial services or wealth
management industry. 5+ years of experience as a People Leader Proficient with
Excel (specifically pivot tables and V-look ups) Strong knowledge of vendor
management, compliance standards, and risk management practices. Demonstrated
experience in process improvement, project management, and leading
cross-functional initiatives. Excellent communication and interpersonal skills,
with the ability to build and maintain relationships with internal stakeholders
and external vendors. Strong analytical and problem-solving abilities, with a
focus on data-driven decision-making. Proven leadership skills, with experience
managing and developing high-performing teams. Bachelor’s degree in Business
Administration, Finance, or a related field. As this position is posted in
several locations, we specify that bilingualism (French, English, both oral and
written) is required for Quebec only as the position reports to a unilingual
English-speaking manager outside Quebec. Preferred Skills: Experience working
with third-party vendors such as IFDS in an operational capacity. Familiarity
with regulatory requirements within the financial services sector, including
privacy and data security regulations. Project Management Certification (PMP) or
Lean Six Sigma certification is a plus. What's in it for you? Hybrid work
environment A friendly, collaborative, and inclusive culture 20 vacation days
per year Flexible Benefits from the day you join to meet the needs of you and
your family Pension, stock and savings programs to help build and enhance your
future financial security The opportunity to move along a variety of career
paths with amazing networking potential Access to our Global Learning Centre,
available 24/7 for your learning needs Wellness programs that support the three
pillars of your health – mental, physical and financial Recent Awards: We are
honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in
Canada by Great Place to Work® Canada Great Place to Work® list for Best
Workplaces for #HybridWork 2022 Great Place to Work® list for Best Workplaces
for Professional Development in Canada 2022 Named “Best Places to Work” by
Glassdoor, 2021 and 2023 The Base Pay range is for the primary location for
which the job is posted. It may vary depending on the work location of the
successful candidate or other factors. In addition to Base Pay, eligible Sun
Life employees participate in various incentive plans, payment under which is
discretionary and subject to individual and company performance. Certain sales
focused roles have sales incentive plans based on individual or group sales
results. Diversity and inclusion have always been at the core of our values at
Sun Life. A diverse workforce with wide perspectives and creative ideas benefits
our Clients, the communities where we operate and all of us as colleagues. We
welcome applications from qualified individuals from all backgrounds. Persons
with disabilities who need accommodation in the application process, or those
needing job postings in an alternative format, may e-mail a request to
thebrightside@sunlife.com. We are proud to be a hybrid organization that offers
our employees the choice and flexibility to work from both the office and
virtually based on the needs of the business, our Clients and you! Several work
options are available and can be discussed throughout the selection process
depending on the role requirements and individual needs. We may use artificial
intelligence to support candidate sourcing, screening, interview scheduling. We
thank all applicants for showing an interest in this position. Only those
selected for an interview will be contacted. Salary Range: 80,000/80 000 -
128,000/128 000 Job Category: Sales - Client Relationship Management Posting End
Date: 26/12/2025 Shine together At Sun Life, you can be your most brilliant
self. Our supportive, flexible, and inclusive work environment is one where you
– and your career – can thrive. Whatever your aspirations, collaborative leaders
and colleagues are ready to help you learn, grow, and succeed. Make life
brighter We’re a global company with a passion for people. Our purpose is to
help Clients achieve lifetime financial security and live healthier lives. As a
team of 30,000 across 26 countries, our impact is far-reaching, and locally
relevant There’s power in numbers. As part of Sun Life’s growing team, you have
an impact on people in your community and around the world. Shape the future
With an optimistic eye on a brighter future, we drive to innovate. Be part of
leading change, push boundaries and try new ways of working. Use data to drive
bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re
driving transformation, sustainability and innovation for our Clients,
employees, partners, and communities. Join us. Together, we can make the future
brighter. Join a top employer for a brighter future. Visit Sun Life Careers
