We’re building a relationship-oriented bank for the modern world. We need
talented, passionate professionals who are dedicated to doing what’s right for
our clients. At CIBC, we embrace your strengths and your ambitions, so you are
empowered at work. Our team members have what they need to make a meaningful
impact and are truly valued for who they are and what they contribute. To learn
more about CIBC, please visit CIBC.com What you’ll be doing Referral operational
Specialist is responsible to ensure the efficient, accurate, and compliant
processing of referrals by validating, tracking, and reporting high-volume
referrals using multiple platforms. The role continually evolves to incorporate
new referral flows and sources, supporting CIBC’s strategic business objectives
and maintaining superior data integrity and client experience. At CIBC we enable
the work environment most optimal for you to thrive in your role. You can
effectively perform all work activities remotely and will only be required to be
on-site on an occasional basis. Details on your work arrangement (proportion of
on-site and remote work) will be discussed at the time of your interview. Please
note, There are 2 positions Available. How you’ll succeed Referral review &
validation- Efficiently review a large volume of referrals each week to ensure
segment alignment and completeness across multiple platforms. Align referrals as
required, ensuring clear documentation, audit notes, and traceability Data
quality & SLA monitoring- Validate referrals each month, monitor outcomes and
SLA adherence, and perform reconciliation and spot checks. Generate daily
operational reports, maintain SLA watchlists, and escalate issues for process
improvement Exception management- Identify, track, and resolve data
discrepancies and exceptions and support integration of additional referral
flows and sources, collaborating on process improvements and system enhancements
Cross-Functional collaboration and relationship - Liaise with internal teams
(e.g., Personal Banking, Imperial Service, Mobile Advice, Analytics, Business
Operations) to resolve referral issues and enhance process efficiency and
communicate effectively to senior leaders and across all levels to ensure timely
information flow and issue resolution Maintain confidentiality and
accountability of documents and information that may be of a highly sensitive
nature Who you are Working knowledge of CIBC’s business activities, and
organization structure. Good communication and interpersonal skills - interact
with a wide range of individuals in a wide range of situations, which usually
requires tact, diplomacy, discretion, Initiative and self-managing skills to be
able to work independently with minimal direction and to respond effectively to
issues that arise. Strong technical skills in software packages such as
Microsoft Word, Power Point, Excel, Outlook, desktop publishing etc., as well as
various types of office equipment with excellent problem-solving skills with
ability to identify the source of problems and strong time management skills and
ability to manage multiple tasks at one time. Ability to work under pressure and
meet established service levels and deadlines and pay close attention to
accuracy and detail and experience with banking center operations. Proficiency
in French language is an asset You put our clients first. You engage with
purpose to find the right solutions. You go the extra mile, because it’s the
right thing to do. You’re goal oriented. You’re motivated by accomplishing your
goals and delivering your best to make a difference. You act like an owner. You
thrive when you're empowered to take the lead, go above and beyond, and deliver
results. You’re passionate about people. You find meaning in relationships and
surround yourself with a diverse network of partners. You build trust through
respect and authenticity. Values matter to you. You bring your real self to work
and you live our values - trust, teamwork, and accountability. What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions
as an employee and strive to create opportunities to tap into your potential. We
work to recognize you in meaningful, personalized ways including a competitive
compensation, a banking benefit, wellbeing support and additional offers such
as employee and family assistance programs and MomentMakers, our social,
points-based recognition program. Our spaces and technological toolkit will make
it simple to bring together great minds to create innovative solutions that make
a difference for our clients. Subject to program terms and conditions What you
need to know CIBC is committed to creating an inclusive environment where all
team members and clients feel like they belong. We seek applicants with a wide
range of abilities and we provide an accessible candidate experience. If you
need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is
committed to clarity in our hiring process. All roles posted are opportunities
we’re actively recruiting for, unless stated otherwise. You need to be legally
eligible to work at the location(s) specified above and, where applicable, must
have a valid work or study permit We may ask you to complete an attribute-based
assessment and other skills test (such as simulation, coding, French
proficiency). We use artificial intelligence tools during the recruitment
process. Our goal for the application process is to get to know more about you,
all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date 2027-07-30 Job Location Toronto-81 Bay, 24th Floor Employment
Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Business Operations,
Customer Service, Operations Management, Prioritization, Quality Assurance (QA),
Technical Knowledge At CIBC, we are in business to help our clients, employees
and shareholders achieve what is important to them. Our ability to create value
for all CIBC stakeholders is driven by a business culture based on common
values: Trust, Teamwork and Accountability. Working with CIBC makes you a part
of a work environment committed to our clients, employees and communities - a
place where you can excel. Every day, our 44,000 employees help our clients
achieve their financial goals, because what matters to our clients, matters to
us.
