We are seeking a Senior Business Analyst (IT Management) to support enterprise IT, digital service, and service modernization initiatives within a complex public-sector environment. This role will augment an existing Service Design & Delivery team, supporting strategic initiatives through strong business analysis, stakeholder engagement, and documentation practices.
The ideal candidate brings extensive experience working across IT, digital platforms, and governance frameworks, with the ability to translate business needs into actionable requirements while aligning with cybersecurity and digital standards.
Tasks
Business & Service Analysis
Lead end-to-end business analysis activities for IT and digital initiatives
Elicit, analyze, validate, and document business, functional, and non-functional requirements
Translate business needs into user stories, specifications, process models, and service design artifacts
Support service design and delivery initiatives aligned with digital standards
Stakeholder Engagement
Act as a liaison between business stakeholders, IT teams, cybersecurity teams, and vendors
Facilitate workshops, interviews, discovery sessions, and review meetings
Provide advisory support to senior stakeholders on business process improvement and IT enablement
IT & Digital Enablement
Support initiatives involving enterprise systems, digital platforms, data solutions, and cybersecurity services
Assess business and operational impacts of system changes
Contribute to solution analysis, feasibility studies, and cost-benefit evaluations
Governance & Documentation
Prepare and maintain high-quality documentation, including:
Business cases
Requirements traceability matrices
Process maps and workflows
Service models and operational readiness documents
Ensure compliance with organizational policies, standards, and delivery frameworks
Support milestone-based reporting and deliverable tracking
Delivery Support
Collaborate with project managers, service designers, and technical leads throughout the delivery lifecycle
Support testing activities, including UAT planning, test scenario development, and defect triage
Assist with change management, knowledge transfer, and transition to operations
Requirements
7–10+ years of experience as a Business Analyst in complex IT environments
Strong experience in IT management, service design, or digital transformation initiatives
Expertise in requirements gathering, business process modeling, and stakeholder facilitation
Experience working in public-sector or regulated environments
Familiarity with cybersecurity, digital services, or enterprise IT platforms
Excellent communication, analytical, and documentation skills
