Job opportunity
The Corporation of the Town of Orangeville invites applications for the position of
Applications Support Analyst
Corporate Services department
(full-time position, 35 hours per week)
Located on the north-west edge of the Greater Toronto Area, less than one hour’s drive from Toronto and just moments away from the natural beauty of the Niagara Escarpment, the Town of Orangeville (Town) offers an excellent combination of location, small-town charm and urban amenities. Situated in the picturesque natural setting of the Hills of Headwaters, Orangeville is home to over 30,000 residents and is the largest urban community and regional service centre within Dufferin County.
Orangeville is a great place to raise a family, with an excellent quality of life and a strong sense of community. The Town is committed to a values-based, thriving and collaborative work environment that supports our employees’ success. Our values of respect, integrity, team and excellence (RITE) aren’t just words, they’re what we live by every day. They guide how we work together, do what is “RITE”, make decisions and support each other. These values form the foundation of our workplace culture, helping us grow stronger as a team and better serve our community. Our employees are passionate about delivering high-quality programs and services to our residents and are proud to contribute to making Orangeville one of the exceptional places to live in Canada.
Position description
We are looking for an Applications Support Analyst. This position provides in-depth support for business applications, databases, integrations, and reporting systems; manages legacy software and modern SaaS platforms; develops and maintains APIs to ensure seamless data flow; and manages front-end SharePoint environments. This position also contributes to the Town's responsible adoption of AI by evaluating emerging capabilities, helping staff understand and use AI-enabled tools effectively, and supporting safe, practical application across enterprise systems.
Job duties
Providing second-level technical support for legacy and modern SaaS-based applications, including Microsoft Dynamics GP, Dayforce, Citywide, Xplore Rec, SharePoint, Website CMS; troubleshooting functionality and performance issues, configuring applications, supporting user onboarding, managing upgrades and patches and ensuring smooth operation across platforms; managing and supporting website content management systems (CMS), including updates, user access, troubleshooting, integration, and co-ordination with vendors; and ensuring seamless integration between applications.
Providing SharePoint support by configuring sites, pages, libraries, lists, and simple workflows, assisting users with navigation, document management, permissions, and issues; managing permissions and security groups; and developing and maintaining training materials, guides and best-practice documentation.
Maintaining documentation for supported applications, including configurations, workflows, troubleshooting guides, and procedures; and developing and maintaining a centralized repository for application documentation.
Monitoring vendor releases related to AI capabilities, evaluating benefits and risks, and providing recommendations to support decision-making; supporting the exploration and adoption of AI-enabled features within enterprise applications, including Microsoft 365 Copilot, analytics tools, and AI functionality built into SaaS platforms; assisting in documenting AI usage guidelines to ensure safe, effective and appropriate application within Town operations; and providing guidance, examples and quick-reference materials for responsible AI use.
Developing, maintaining and troubleshooting APIs and system integration points between legacy systems, SaaS platforms, and third-party applications; ensuring data flow and connectivity across platforms; and addressing performance issues and optimizing integration processes.
Leading the development, configuration, and support of reporting and analytics platforms, including Power BI; supporting users in creating and maintaining dashboards and reports, integrating data from various systems; designing and implementing dashboards; and supporting related technologies for reporting, visualization, and tools like FME for data transformation.
Analyzing systems to identify areas for improvement; managing change requests and providing solutions to enhance performance and user experience; supporting system upgrades, documentation, and process improvement; and supporting SharePoint integrations with other business systems, including Power Automate workflows and external data connections where required.
Overseeing the health and performance of databases supporting key applications; handling upgrades, patches, and data migrations while maintaining security and efficiency; and ensuring applications are operating optimally and up to date.
Qualifications
University degree in Computer Science, Information Systems, or a related field or combination of education, training and experience deemed to be equivalent.
Minimum four (4) years of professional experience in application support, IT operations, or a related technical field, with demonstrated ability to manage and resolve complex application issues.
Hands-on Tier 2 application support experience, including troubleshooting, maintenance, and optimization of business applications; proven expertise with SQL Server databases, including writing queries, troubleshooting performance issues, and managing database environments; solid knowledge and practical experience in systems design, development, implementation, and technical support, emphasizing business application environments.
Hands-on experience with coding and integration technologies such as SQL, XML, JSON, and PowerShell. Familiarity with additional technologies like REST, SOAP, Java, or HTML 5 is an asset.
Proficiency in at least one reporting and visualization tool for generating operational and strategic insights, such as Crystal Reports, Power BI, or SSRS.
Experience designing and maintaining dashboards tailored for technical and business users, utilizing datasets to support insights and decision-making.
Familiarity with ITIL principles to enhance service management and operational efficiency, and proficiency in SQL (T-SQL, PL/SQL) and reporting tools (e.g., Power BI, Crystal Reports), and computer proficiency in O365 Productivity suite.
Excellent verbal and written communication skills; ability to work with clients to understand requirements and meet client needs and vision; strong time management skills; organizational skills with attention to detail to avoid errors and meet deadlines; strong interpersonal skills including the ability to work on a team; ability to exercise significant discretion and sensitivity involving access to confidential data; and analytical and problem-solving skills.
Successful candidates will be required to complete a background check, including but not limited to a Criminal Record Check, in accordance with the duties of this position.
Salary range: $86,450.36 to $ 101,134.69, Band 10 on the Town’s 2025 pay grid plus a comprehensive benefits package.
Qualified candidates are invited to apply no later than 4 p.m. on January 16, 2026. Applications may be submitted online, at orangeville.ca/jobs, or in person at Town Hall on 87 Broadway, addressed to Human Resources. Please do not email your application. Please note that only those who are selected for an interview will be contacted by Human Resources.
To select the best candidates to serve the Town of Orangeville and its people, several screening tools, including police record checks, may be required as part of the hiring process for certain employment or volunteer positions. When requested, applicants are required to provide a police record check as a condition of their offer of employment. Police record checks must be dated within three (3) months of the employment offer to be considered valid. The specific type of police record check required will be indicated in the job posting qualifications.
The Town of Orangeville is an equal opportunity employer. Accommodations are available for all parts of the recruitment process, and applicants are asked to make their needs known in advance. By submitting your personal information to the Town of Orangeville, you consent to the collection, use and disclosure of that information in connection with our recruitment, hiring and/or employment processes. Personal information on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c.25, as amended, and will be used to determine the qualifications for employment with the Town of Orangeville. Questions about this collection should be directed to the manager, Human Resources at 87 Broadway, Orangeville, Ontario L9W 1K1.
The Town of Orangeville recruitment software has applicant tracking capabilities, including the use of artificial intelligence (AI) to assess applications.
Questions about this posting?
Human Resources, Town of Orangeville
Email: hr@orangeville.ca
Phone: 519-941-0440 ext. 7304
