THE ROLE [JOB SUMMARY]
The Field Services Manager is responsible for leading the entire field service organization, including both the fi eld technicians and the internal service administration team. This role ensures that all service operations, from commissioning to preventative maintenance and emergency response, are executed safely, efficiently, and consistently with Purity Gas standards.
The successful candidate will bring proven experience managing technical service teams in industrial machinery, compressed air systems, or process gas equipment, and will have the operational discipline to design and implement scalable service processes that support the company’s rapid growth.
WHAT YOU’LL DO [RESPONSIBILITIES]
Leadership & Team Development
● Lead, mentor, and develop the field service team to achieve performance, safety, and quality objectives.
● Recruit, train, and onboard new field service technicians in alignment with company standards and growth plans.
● Conduct regular performance reviews, coaching, and skills assessments to support continuous improvement.
Process Development & Scale-Up
● Develop and implement standardized service procedures, work instructions, and documentation to support scalability.
● Create systems for service scheduling, work order management, and service reporting that integrate effectively with ERP and CRM tools.
● Establish KPIs and reporting structures to measure service performance, response times, and client satisfaction.
Operations & Execution
● Oversee all service activities including installations, commissioning, troubleshooting, and maintenance of nitrogen generation systems.
● Regularly engage with the company’s customers and vendors to resolve challenges and conduct satisfaction surveys.
● Manage the service administration team to ensure timely dispatching, work order processing, and client communication.
● Maintain a strong field presence to support key clients and reinforce service quality standards.
Cross-Functional Collaboration
● Work closely with Finance to align service billing, warranties, and maintenance contracts.
● Collaborate with Operations on feedback loops from the field to drive design and reliability improvements.
● Support the development of extended service programs, preventive maintenance plans, and spare parts packages.
Safety & Compliance
● Uphold a strong safety culture through regular training, audits, and adherence to Purity Gas safety protocols.
● Ensure compliance with all local, provincial, and federal regulations governing industrial service operations.
WHAT YOU BRING [SKILLS & QUALIFICATIONS]
● 7+ years of progressive experience in field service, with at least 3 years in a leadership or managerial capacity.
● Demonstrable experience and technical knowledge in industrial machinery, compressed air, vacuum, or process gas service operations.
● Proven ability to develop, implement and scale field service tools, processes and systems.
● Post-secondary education (university, college, trade school).
● Proficiency with CRM and service management software (experience and proficiency with Salesforce is an asset)
● Valid driver’s license and ability to travel within Canada and the U.S. as required.
WHAT WE OFFER
Competitive compensation package, including annual performance bonus
Paid time off to recharge and refresh
Holiday office closure so you can truly unplug
Health & Dental coverage — 100% employer-paid
RRSP matching program to help you invest in your future
Phone reimbursement plan to keep you connected
Monthly team lunches to bond and brainstorm over great food
Snacks and drinks in the office to fuel your day
Flexible work arrangements to support work-life harmony
A culture of learning, growth, and innovation
Opportunities to shape the future of industrial manufacturing
WORK CONDITIONS
Regular full-time hours (37.5 hours per week), 5 days per week
Primary workplace location is the Purity Gas head office (with some flexibility for hybrid)
Minimal travel required, with potential for infrequent off-site meetings or events
