As a member of the healthcare team, the Accommodation Coordinator provides clerical, administrative and consultative support to patients and their families to ascertain a level of insurance coverage and advises patients and families of their payment responsibilities. Duties include contacting patients and families to review insurance coverage; working with insurance companies to initiate payments and liaises with the accounting department to provide the necessary information for billing. Works closely with admitting in bed assignment.
- Grade 12 or equivalent
- Graduate of Community college secretarial or office administration program or equivalent office experience
- Medical Terminology Certificate 1 and 2 or demonstrated knowledge equivalent to the Medical Terminology Certificate 1, which may be subject to testing
- Previous patient registration experience
- Keyboard 40wpm
- Knowledge and skills in computers required (Expert in Word, Meditech, Excel)
- Mathematical skills related to data collection, billing procedures
- Demonstrated effective communication (verbal and written), interpersonal, public relations skills when dealing with patients/families in sensitive situations; extensive one on one contact with patients and families
- Ability to set priorities and organize workload accordingly
- Ability to deal with all hospital departments, clinical managers, patients and families effectively and collaboratively
- Ability to appreciate the confidential nature of the position
- Ability to visit patients and families by their bedside; to be on one's feet and/or sit for long periods of time, repetitive reaching, repetitive bending
- Previous Preferred Accommodation experience an asset
