Location: Montreal, Canada (Remote)
Type: Independent Contracter
ABOUT HUMAN AGENCY
We’re scaling rapidly and have a growing pipeline of opportunities that demand
exceptional talent across disciplines. Our mission is to bring on individuals,
from creative producers to technical experts to entrepreneurial leaders, who can
help us realize this next chapter of growth.
We are a company of doers. Leaders roll up their sleeves, teams work flat, and
everyone contributes to what ships. Titles don’t insulate us from feedback or
basics. We invite critique, learn quickly, and keep raising the bar. The best
ideas win here, no matter where they come from, because clients trust us to
deliver the strongest outcomes every time.
Our clients’ missions, products, and bottom lines are sacred. We immerse
ourselves in their world, becoming stewards of their goals and partners in
solving big problems. Every product, strategy, or asset we create must be both
beautiful and functional; practical, usable, and designed for real-world impact.
Humans are our most valuable resource, and we only grow by hiring people who
push us forward. Across strategy, engineering, design, data, and operations, we
seek out teammates who raise the bar and make us better. Always hire up, never
down.
We partner with organizations of all sizes to explore, design, and implement AI
strategies that are secure, scalable, and human-centered. We believe AI should
amplify human potential, not replace it and we build with that conviction in
every engagement. From advisory and tooling to implementation and education, we
meet clients where they are at and help them integrate AI in ways that align
with their mission and values. Our goal is to empower teams to work smarter,
move faster, and unlock new possibilities through thoughtful, responsible
innovation.
And through it all, we lead with purpose, love, and adventure. We do meaningful
work with people we care about, and we make the ride an adventure worth taking.
Because at Human Agency, who we are and how we work are one and the same.
THE OPPORTUNITY
We are seeking a highly capable and strategic Chief of Staff to lead operational
rhythms and high-touch, client-facing delivery—especially where modern AI
solutions create leverage. You’ll serve as a force-multiplier to the executive
team: aligning priorities, running cross-functional projects, and ensuring crisp
execution from intake to impact. You will collaborate closely with account leads
and cross-functional teammates across the company.
KEY RESPONSIBILITIES
STRATEGIC & EXECUTIVE LEADERSHIP
- Partner with the Managing Director of AI and executive team to translate
priorities into sequenced plans, resourcing, and measurable outcomes.
- Maintain focus and accountability on near-term deliverables and long-term
goals; surface risks and options early.
- Bring a practical understanding of AI capabilities; convert complex concepts
into clear options with trade-offs for leaders and clients.
- Produce high-quality executive materials (briefings, roadmaps, decision
memos) that drive alignment and decisions.
CLIENT SERVICE DELIVERY (AI SOLUTIONS & OPERATIONS)
- Own end-to-end delivery on multiple client engagements involving AI-enabled
solutions (e.g., knowledge assistants, workflow automations, content
summarization, research copilots), from discovery through launch and
post-launch improvement.
- Run discovery to surface use cases, success metrics, risks, and
change-management needs; translate findings into scopes, timelines, and clear
acceptance criteria.
- Coordinate solution build-outs with internal teammates and external partners
(no engineering management required): data/connectivity needs, tool
selection, light integration planning, and rollout choreography.
- Quality & governance: set lightweight evaluation routines (accuracy, latency,
cost), prompt/playbook management, basic safety/guardrail checks, and UAT
plans.
- Communication & stakeholder management: lead standing client check-ins, demo
readiness, decision logs, and release notes—presenting succinct options and
recommendations.
- Budget & scope control: track time against SOWs, flag changes early, manage
subcontractors, and ensure on-budget delivery with clear documentation.
- Enablement: create simple guides, FAQs, and training sessions to help client
teams adopt new AI-enabled workflows.
OPERATIONS & PROJECT MANAGEMENT
- Design and continuously improve the operating system for work: intake →
triage → prioritization → delivery → QA → launch → measurement.
- Manage staffing assignments and subcontractor contributions across concurrent
workstreams; keep tools current (Asana/Notion, Google Workspace, Slack).
- Establish shared dashboards for delivery health (timeline, risk, burn,
dependency status) and run tight meeting cadences.
COMMUNICATIONS & REPORTING
- Prepare agendas, briefings, and executive-ready presentations; synthesize
complex information into actionable insights.
- Provide clear, timely reporting to the Managing Director of AI and
stakeholders on progress, risks, and decisions.
WHO YOU ARE
EXPERIENCE & SKILLS
- 5+ years in operations, client services, program/project management, or
strategic support roles with direct ownership of client-facing delivery.
- Demonstrated success leading multi-stakeholder projects end-to-end (scope,
timelines, budgets, risk, and change management).
- AI fluency: understands common LLM-enabled use cases; can shape
prompts/playbooks, evaluate quality at a basic level, and choose appropriate
off-the-shelf tools or vendors.
- High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with
modern web and content tools; experience preparing polished executive
documents and presentations.
- Bonus: familiarity with no/low-code automation (e.g., Zapier/Make), knowledge
bases, and responsible AI considerations (privacy, data handling, consent).
MINDSET & TRAITS
- Mission-driven; systems thinker with bias for action.
- Clear, concise communicator; calm under pressure.
- Able to hold strategic context while driving tactical execution.
CONSIDERATIONS
- Education: Bachelor’s degree or equivalent experience.
- Ethics: Commitment to ethical practices and responsible AI.
- Travel: Occasional (10–30%) for client activities and events.
- Location: Remote-friendly with preference for candidates in major tech hubs.
COMPENSATION
This role offers a competitive base salary with performance-based bonuses. Final
compensation will vary based on experience, performance, and location.
WHY JOIN HUMAN AGENCY
Join a team of thinkers and builders creating meaningful impact across
sectors—with autonomy to lead, the resources to succeed, and room to grow.
EQUAL OPPORTUNITY COMMITMENT
Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and
strive to build an inclusive culture where everyone feels welcomed and
empowered.
