Working at Trail Appliances means joining an entrepreneurial-minded, driven team
dedicated to delivering an exceptional customer experience. Trail Appliances is
the leading independent appliance retailer in Western Canada. We’re a
fast-growing company with over 500 employees in British Columbia, spread out
over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in
BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
Are you a strategic leader with a passion for building strong teams and driving
growth? Do you thrive in fast-paced environments where collaboration and
execution matter? Trail Appliances is looking for a Business Development Manager
(BDM) to lead and expand our Multi-Family Builder Sales team across BC.
Reporting directly to the Director of Sales, you’ll combine hands-on leadership
with disciplined sales execution—overseeing team performance, implementing
structured processes, and partnering across departments to deliver exceptional
client experiences and achieve ambitious business goals.
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As the Multi Family Builder Business Development Manager, you will
- Lead and drive business development for a team of Builder KAMs, setting clear
expectations for performance, accountability, and service excellence
- Create and establish standardized sales processes, workflows, and best
practices across the region, including quarterly sales reviews with each KAM,
and bi-annual supplier learning sessions
- Manage and elevate team performance through regular coaching,
one-on-ones, performance reviews, and individual development planning
- Analyze sales activity, pipeline health, margins, forecasting accuracy, and
regional performance against budget, leading quarterly business reviews with
KAMs to drive accountability and target achievement
- Partner with the Director of Sales to lead recruitment, onboarding, training,
and retention initiatives, including the development of the KAM onboarding
program
- Drive consistent ERP usage and data integrity to support accurate reporting,
forecasting, and decision-making
- Oversee quoting, pricing, and contract execution in partnership with the
Manager of Service Operations and Contract Manager ensuring accuracy,
consistency, and profitability
- Manage KAM’s expense budgeting based on strategic market opportunities
- Lead and support the resolution of escalated client, operational, and
credit-related issues
- Collaborate with operations, delivery, installation, and client service teams
to ensure seamless project execution
- Co-facilitate annual sales meeting with Director of Sales and contribute to
regional sales planning and execution
- Communicate critical information proactively to internal teams and,
when required, to clients
- Execute on Strategic Annual Sales Plan as directed by Director of Sales
To be successful in this role, you have
- Proven experience managing and coaching sales teams in
a residential construction or complex B2B environment
- Strong leadership, performance management, and employee development
capabilities with a proven track record of driving results through team
- The demonstrated ability to implement and enforce structured sales processes
- A high level of business acumen with strong analytical and decision-making
skills
- Experience working with CRM systems, sales reporting, and forecasting tools
- Excellent communication, organizational, and interpersonal skills
- The ability to manage multiple priorities and deliver results within
established deadlines
Bonus points if you have
- Experience within the appliance, developer, or construction supply industry
- Prior responsibility for building and leading
regional sales teams, with accountability for targets and performance
- Exposure to change management or sales process transformation initiatives
- Experience partnering cross-functionally in matrixed organizations
- Post-secondary education in business, sales, or a related field
Who you'll work with
- Director of Builder Sales and Senior Leadership Team
- Management team supporting KAMs and PCs
- Operations, logistics, delivery, and client service teams
- Builders, developers, installers, and other industry professionals
- Supplier and vendor partners
Work Environment
- Office-based with regular in-field presence across the Lower Mainland
- Standard full-time work schedule with flexibility based on business needs
- Evening and weekend industry events as required
- Moderate regional travel required for team support, client meetings, and site
visits
Why Join Trail
- Competitive salary
- Extended Health Benefits
- PPE Allowance
- Generous employee discounts
- Career Development Opportunities
- Employee Recognition Program
- Company events
- Corporate Volunteer Program
- Fun and dynamic work environment where your strengths and personality shine!
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We inspire possibilities, make shopping ridiculously easy, and help create
special moments at home. Are you ready to meet your team?
