Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.
We bring this to life through three promises:
• Our People Promise – To be a great place to work.
• Our Customer Promise – To deliver world-class veterinary care, locally.
• Our Sustainability Promise – To be a force for good.
Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and
foster collaboration. Rooted in passion and compassion, we support our people, patients, their families,
and our communities. Humble and approachable, we achieve more together.
Job Summary
Join a dynamic and growing People team that supports over 6,000 employees across Canada. Enjoy a hybrid work model - work from our Woodbridge Home Office 2 days a week, with flexibility to work remotely the rest of the time.
Key Responsibilities
• Strong knowledge of benefits and leave administration, with 1-2 years experience managing multiple programs and processes accurately
• Proven attention to detail and ability to maintain accurate employee data while handling sensitive and confidential information
• Excellent communication and customer service skills, with a proactive and solution-focused approach to employee inquiries and issue resolution. French bilingualism is an asset.
• Strong organizational and time management skills, able to balance competing priorities in a fast paced environment.
• Act as the subject matter expert for group benefits and retirement savings plans, ensuring proper processing of enrollments and contributions.
• Manage employee leaves of absence, including medical and personal leaves, ensuring compliance with policies and applicable legislation.
• Review medical documentation, determine eligibility, and coordinate return-to-work plans in partnership with People Operations and managers.
• Provide employee support, serving as the main point of contact for benefits and leave inquiries, and escalate complex cases as needed.
• Support onboarding and offboarding by managing benefits setup and termination processes accurately and on time.
• Reconcile monthly benefits invoices, collaborating with Payroll and providers to ensure accurate deductions and billing.
Cultural Competencies
We are Relationship Focused
In every interaction with the hospitals, we build and maintain personal connections and trust. All
relationships matter regardless of different levels, functions, cultures or geography.
We Collaborate!
• Different perspectives are encouraged as we look for the best way to do things. We collaborate
with the hospitals and one another to ensure that all work is in the best interest of the hospital and
takes into account the unique needs of each location. We are externally focused on our hospitals
rather than only internally focused on our processes.
We Speak the Truth!
• We are honest and transparent. We can question or challenge without fear of negative
repercussions. We support one another and take responsibility for ourselves.
We are Humble!
• We’re all in this together. There is no room for ego or hierarchy mentality here. We are
unpretentious and approachable. We support and appreciate one another. We regularly seek
feedback without defensiveness. We reflect on our activities and the impact we have on others.
We Take Care of the Rest!
• We view everything we do through the lens of the hospitals. We seek to understand first. Every
decision we make is based on impact to patient care, client service, and hospitals teams. We do
what’s best for the hospitals not just Home Office
