Position Type: Full-Time
Department: Home Solutions
Work Location: North York Office: 20 Norelco Drive, North York, ON M9L 2X6
Work Arrangement: Hybrid: 4 Days per Week On-Site
Work Hours: Monday-Friday, 8AM-5PM
At LG, we create Innovation for a Better Life.
We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we’re driven by one simple idea: to make Life Good.
As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.
Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market.
At LG, Life’s Good.
POSITION SUMMARY:
The Inside Sales Manager supports the Home Appliances business to own and grow a portfolio of small and new accounts, with a strong focus on Home Hardware dealers and buying group execution. This role combines revenue ownership with prompt dealer support, strong promotional coordination, and disciplined CRM and reporting. Inside sales responsibilities are primarily executed via phone, email, and other technology-based customer interactions.
PRINCIPAL RESPONSIBILITIES:
Small and New Account Growth:
• Own a portfolio of small and developing accounts, including prospecting, lead qualification, quoting, closing, and account expansion.
• Build and maintain a healthy pipeline through structured outreach and follow-up cadences.
• Create simple account plans for priority targets, including growth actions and timing around promotional periods.
• Identify cross-sell and up-sell opportunities based on assortment gaps and customer needs.
• Ensure strong first order readiness for new accounts by coordinating setup steps and internal alignment.
Home Hardware Dealer Support and Execution:
• Serve as a primary point of contact for assigned Home Hardware dealers for day-to-day sales needs.
• Coordinate internally to address common dealer requests, including availability, product information, pricing questions, order follow up, and marketing assets.
• Proactively communicate key updates to dealers, including promo timelines, new items, and process changes.
• Own issue resolution through closure, with clear communication back to the dealers.
Buying Group Management and Promotional Delivery:
• Act as a liaison for buying groups and relevant banners, ensuring consistent communication and follow through.
• Manage promotional calendars, submission timelines, and internal approvals to ensure programs are executed on time.
• Coordinate product content and marketing assets needed for buying group promotions.
• Track program performance and summarize results, issues, and recommended actions for improvement.
Promotional Assets and Content Readiness:
• Coordinate the collection and submission of required images, logos, and product information to support flyer and marketing needs, aligned with supplier program requirements.
• Support internal teams by maintaining a simple library of current assets and key product details to reduce rework and speed up submissions.
• Where applicable, support online content readiness based on supplier content standards and best practices.
Sales Operations, CRM Hygiene, and Reporting:
• Maintain accurate CRM records for accounts, opportunities, activities, and next steps.
• Provide weekly pipeline reporting, including wins, risks, and action plans.
• Improve repeatable processes for quoting, onboarding, and dealer support to increase response speed and reduce escalations.
• Capture common dealer pain points and feed insights back to Sales, Product, Marketing, and Operations.
KEY PERFORMANCE INDICATORS (KPIs):
• New accounts opened per quarter and first 90-day reorder rate.
• Net sales growth, gross margin, and profit contribution for the assigned portfolio.
• Buying group promo execution accuracy and on-time submission rate.
• CRM quality, including opportunity coverage, activity cadence, and forecast accuracy.
• Dealer response time and issue resolution cycle time.
KNOWLEDGE, SKILLS, AND ABILITIES:
3+ years in inside sales, account management, sales support, or sales operations in B2B.
Experience in Home Appliances industry and post-secondary education preferred.
Proven ability to manage many small accounts with strong prioritization and follow through.
Strong communication skills and customer first service mindset.
CRM proficiency and strong Excel skills.
Comfortable working cross functionally across Sales, Marketing, Finance, and Operations.
PREFERRED QUALIFICATIONS:
• Experience supporting dealer networks, independent retailers, or home improvement retail channels.
• Experience coordinating buying group programs, including promo calendars and flyer submissions.
• Familiarity with item setup workflows, order to cash processes, and basic ERP navigation.
• Experience managing product content and image assets for retailer requirements.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.
Conditions of Employment:
It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.
Equal Opportunity Employer:
LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.
LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.
