Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The Opportunity Do you thrive on growing broker satisfaction whenever contact is made with a group of broker partners? As a partner to a strong national brand and broker partner official representatives of Aviva Inc., you are empowered to deliver an outstanding broker experience. Are you motivated by providing exceptional service and a more personal touch service for our customers? This role will enable you to deliver on our brand promise "With you today for a better tomorrow." Your objective will be to take ownership of risk decisions and transcend a confident, trusting and professional experience to our Broker Partners. Do you believe developing effective broker-partner relationships will be pivotal to your success? You will ensure communication with broker partners is consistent and fair and delivers a valuable service. This means providing superior underwriting service and balancing the broker's needs against the corporate priorities to enable profitable growth and underwriting excellence. What you’ll do: Deliver superior quality commitments and foster a "One Stop Shop" environment for our broker partners. Continuously update soft skills through identified e-learning courses and product/industry knowledge through CIP/FCIP or other related industry accreditations. Service our broker partners' needs in a timely and informed manner. Broker interactions should constantly challenge the status quo to provide best-in-class underwriting service. You will have an opportunity to influence the Broker Survey results strongly. Dedicated steps taken throughout the year will contribute to a successful outcome of this survey. You are committed to exhibiting high integrity when representing Broker/Aviva and dealing with team members and the leadership team. What you’ll bring: 4 years of personal lines insurance experience. CIP designation or working towards CIP or any other insurance industry accreditations. Strong negotiation and time management skills. Excellent oral and written communication skills coupled with confident decision-making and analytical skills. Drive the Business – think strategically, champion the brand, and make effective decisions. Know the Customer – build trust and strengthen operational relationships. Win with People – communicate with impact, lead and develop skills and knowledge of all those you come in contact with every single day. Execute with Excellence – cultivate collaboration between teams and between underwriting and other business units. Will to Win – set a clear vision, welcome and support challenges and change, influence others, and eliminate ambiguity. Ability to work a variety of shifts from 8:00 a.m. - 7:00 p.m. What you’ll get: The salary band for this position ranges from $50,000 to $60,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model. Outstanding career development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-VV1 #LI-Hybrid We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
