Senior Manager - Technical Consulting – Client Services
JOB SUMMARY:
The Senior Manager - Technical Consulting, within Argano Client Services, is a leadership role responsible for managing, delivering and communicating development methodologies and policies to ensure successful delivery of technical solutions. These duties include estimating development effort, managing development deliverables, assisting in development solutions, and promoting the use of reusable development code / objects / artifacts. This leader ensures that the strategic direction of Senior Leadership is followed, ensuring architectural integrity, and driving best practices across Oracle Cloud SaaS and PaaS implementations—including Oracle Integration Cloud (OIC) and Oracle Database Cloud Service (DBCS).
This Technical Consulting Leader focuses on team leadership, solution governance, ticket oversight, and ensuring that technical solutions align with business goals while successfully executing tasks according to established protocols with minimal deviation. They act as a senior advisor and leader, shaping integration strategies, influencing technical roadmaps, and ensuring delivery excellence across engagements.
RESPONSIBILITIES:
Leadership & Team Management
Lead, mentor, and develop a team of Technical Consultants and Integration Specialists.
Provide coaching, performance feedback, and career development guidance.
Oversee resource planning, team allocation, and workload management.
Solution Strategy & Architecture Oversight
Define integration strategy and architectural standards for Oracle Cloud solutions.
Guide teams in designing scalable, maintainable integration solutions using OIC and related tools.
Participate in defining development estimates, development project plans and implementation strategies for Forms, Reports, Interfaces, Conversions, and Enhancements (FRICE).
Ensure alignment of technical solutions with client business objectives and Argano best practices.
Approve integration design decisions and validate architecture across project teams.
Delivery Oversight
Manage and coordinate the complete technical delivery process for multiple clients, ensuring high standards of quality, adherence to project timelines, and sustained client satisfaction.
Lead and participate in requirements, design, and architecture review sessions.
Ensure adherence to delivery methodologies, testing practices, and documentation standards.
Support risk identification, mitigation planning, and issue escalation for technical workstreams.
Client Engagement & Advisory
Serve as a senior technical advisor for clients, guiding them on Oracle Cloud best practices.
Manage stakeholder expectations and communicate status.
Provide thought leadership in Oracle Cloud technologies and integration governance.
Facilitate knowledge sharing through presentations, workshops, and strategic discussions.
Governance, Quality, and Standards
Work with Leadership to establish and maintain best practices for integrations across Oracle Cloud and E-Business Suite.
Ensure consistency, reusability, and compliance with security, API design, and integration standards.
Drive continuous improvement in processes, methodologies, and delivery frameworks.
MINIMUM AND/OR PREFERRED QUALIFICATIONS:
EDUCATION:
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field.
Advanced certifications in Oracle Cloud, Integration Architecture, or related domains a plus.
EXPERIENCE:
10+ years of IT experience with at least 5 years of technical leadership or team management.
Strong background in Oracle Cloud integration technologies (OIC, REST, SOAP, FBDI, BI Publisher), with experience directing teams that implement them.
Prior experience overseeing development and integration work across ERP systems (Oracle Cloud or E-Business Suite).
Proven ability to lead complex enterprise integration initiatives and guide technical teams.
Proven ability to demonstrate an understanding of customer requirements and ensure delivery to these requirements.
Deep understanding of integration architecture, API security, authentication, authorization, and ERP data structures.
Comprehensive knowledge of software development lifecycle.
LEADERSHIP & SOFT SKILLS:
Strong leadership presence with the ability to influence and motivate distributed teams.
Excellent listening, writing, verbal, facilitation, negotiation, conflict resolution, presentation, and teamwork skills.
Strong analytical and strategic thinking with ability to foresee risks and drive resolution.
Professional demeanor and the ability to maintain composure and sound judgment under pressure.
Proactive problem solving and conflict resolution capabilities.
High commitment to delivery excellence and client satisfaction.
Proficiency with MS Office applications (Word, Excel, PowerPoint).
