PROGRAM LEAD – QUALITY IMPROVEMENT AND STANDARDS
Reference #:2025-37
Strong. Proud. Uplifting.
At Ornge, we believe that ordinary people can do extraordinary things.
Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.
We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.
Discover Ontario, Canada, and an exciting career with Ornge.
Position Title | Program Lead – Quality Improvement and Standards |
Department/Section | Clinical Affairs |
Employment Status | Permanent Full Time |
Targeted StartingSalary Range | $97,997.00-$116,371.94 |
Work Mode | Hybrid (2 Days Per Week) |
Location | Head Office or Any Base Location |
Hours of Work | Monday-Friday 8:30 am - 4:30 pm |
Posting Open Date | March 19, 2025 |
Posting Close Date | April 2, 2025 |
The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.
Uplifting Your Career at Ornge
The Program Lead (PL) – Quality Improvement and Standards is responsible for the overall development, coordination, delivery, and evaluation of assigned portfolio activities. Works alongside fellow Program Leads to ensure the effective delivery of quality and education programs in alignment with Ministry of Health guidelines, Accreditation Canada criterion and partner requirements as required. This includes compliance with the Base Hospital mandate, Advanced Life Support Patient Care Standards, and the execution of Continuing Quality Improvement initiatives.
Key Accountabilities:
- Leads the design, deployment, and evaluation of Quality Improvement processes for Clinical Affairs and Operations, integrating quality improvement science into all oversight areas.
- Monitors Ministry of Health Performance Agreement compliance, Base Hospital review standards, and oversees activities such as controlled substance tracking and quality assurance auditing.
- Collaborates with the Manager, Clinical Performance and Patient Safety, Associate Medical Officer – Clinical Quality and Corporate Strategy, and Operations to align with corporate quality committees and investigations.
- Collects, evaluates, and consolidates data to support quality improvement initiatives and system performance enhancements within Clinical Affairs.
- Provides expertise in quality improvement methodologies, guides project teams, and supports ongoing training and coaching to improve quality outcomes.
- Engages with Ornge leadership to align Quality Improvement initiatives with strategic priorities.
- Provides academic leadership to Faculty Educators, Clinical Practice Leads and Paramedic Practice Mentors in the coordination of courses and/or programs and their delivery.
- Facilitates resources, including human resources, room/location, scheduling, hours of work and assignments, subject to Managerial approval.
- Coaches and mentors Faculty Educators on performance, conducts formal workplace evaluations, documents performance expectations, and participates in disciplinary meetings (in collaboration with Manager and HR) as needed.
- Develops and completes individual Professional Development plans annually, in consultation with the respective Manager.
- Advises their direct Manager/Director and indirectly advises the designated Associate Medical Officer and Manager, Program Design, Evaluation, and Academic Innovation on areas for overall improvement on an ongoing basis.
- Contributes to the development and mentorship of Faculty Educators, Paramedic Practice Mentors (PPMs), and Clinical Practice Leads (CPLs), and attend educational sessions as required.
Qualifications:
- Post-secondary education in a relevant healthcare field, such as Critical Care Paramedic, Advanced Care Paramedic, Registered Nurse (Critical Care/Emergency), or Respiratory Therapy is required.
- Post-graduate education in a relevant field related to the designated portfolio (Certificate or Graduate Diploma) is required.
- Master’s degree in a related field, ideally relevant to the designated portfolio is preferred.
- 3-4 years of minimum experience.
- Minimum of 5 years of independent practice in a related healthcare field (Paramedic, Nursing, Respiratory Therapy) or 5 years of experience in educating health professionals or 5 or more years as a Critical Care Paramedic (CCP) is required.
- Medical Quality Assurance / CQI experience is required.
- Extensive experience in managing the design, coordination, and delivery of related programs.
- Proven track record in mentorship and team building.
- Experience in formal project management.
- Experience in the Air Ambulance/Ambulance Service industry (Service Operators, Community Colleges, or Base Hospitals).
- Experience in developing and delivering healthcare-related programs/projects in hybrid learning models using simulation as a primary educational tool.
- Experience in teaching health professionals or within an Ontario Base Hospital as an educator/CQI.
Total Rewards:
- Comprehensive Health, Dental and Vision Benefit Plan.
- 24/7 Employee and Family Assistance Program.
- Premium Defined Benefits Pension Plan Automatic Enrollment.
- Three Paid Personal Days (Pro-Rated for Year 1).
- Accrued vacation time starting at three weeks per year.
- PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness,attractions and more!
At Ornge, we are:
- Community connectors.
- Equity in healthcare.
- Strong in our convictions.
- Proud of the services we provide.
- Uplifting in our mission, values, and services.
You can expect us to be:
- Competitive in pay, benefits, vacation time and more.
- Promoters of diversity.
- Champions of inclusivity and accessibility.
- Committed to your career advancement.
- A tight-knit, supportive culture.
A bit about you:
- You are driven by our collective desire to make a difference.
- Excited by problem solving and excels at in-the-moment decision making.
- Teamwork has always been where you thrive.
- You are ready to put your skills into action in a fast-paced environment.
What’s next:
- If you are ready to uplift lives, apply directly online.
- All resumes are reviewed by our team and only those under consideration will be contacted.
- Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at talentacquisition@ornge.ca and we will work with you to meet your needs.
- Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.
Ornge. Lives uplifted.
