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ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS) we prioritize people
In today's tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians' expectations
We don't just implement technology; we modernize outdated systems and reimagine processes
Joining CSDS means contributing to work that makes a real difference
About Our Opportunity Note that this position is responsible for support within the Valley, South Shore, and Southwest areas. The successful candidate may choose to work in the regional healthcare facility in Kentville, or Bridgewater or Yarmouth.
Who We're Looking For
- You are passionate about enhancing people's service experience and have a strong drive to resolve complex technical problems and requests through various channels such as phone, in-person interactions, and our ticketing system. You excel in providing front-line support in a 24/7 environment for critical services and take pride in working as part of a team. You always strive to go above and beyond in delivering exceptional user experiences. You thrive on providing excellent support to partners.
- You embody our values of respect, integrity, diversity, accountability, and the public good. Your passion for service excellence is evident, and you actively advocate for and emphasize the importance of people, teams, diversity, and a strong organizational culture.
- You have a proven track record of using due diligence and data-driven approaches to solve problems, demonstrate objectivity and professionalism, bring a positive and can-do attitude, take ownership of activities, and communicate progress and outcomes proactively and effectively.
Key Responsibilities
- Managing a team of partner-focused employees in the delivery of high-quality, secure digital services to our partners at the IWK, Nova Scotia Health, and the Government.
- Ensuring the team meets service level objectives.
- Ensuring that the team follows all operational processes related to device deployment, device management, incident management, service request fulfillment, configuration change management, asset management, and problem management.
- Promoting a culture of trust, teamwork, and psychological safety.
- Working with various stakeholders across Government and Healthcare to build collaborative relationships and find new ways to innovate.
- Keeping a strong focus on delivery priorities, being accountable for delivery, and responding swiftly to changing user needs.
- Working with multidisciplinary teams to promote internet-era ways of working and providing strategic direction to achieve digital transformation.
- Keeping people informed and engaged by working openly and sharing user stories.
- Setting measurable goals and reporting metrics for your team to demonstrate progress and achievement.
- Leading or contributing to digital transformation activities such as standardization and rationalization initiatives, functional improvements, or business process improvements.
- Communicating with partners about service requirements, service fit, service quality, service issue resolution, and service access processes.
Qualifications And Experience
You Will Have The Following
- Experience managing partner-focused teams and fostering a positive team culture.
- Experience motivating teams to provide excellent service and building relationships with partners.
- Experience coaching and mentoring staff on new processes and technologies as well as developing and enforcing SOPs.
- Experience monitoring and managing service levels.
- Experience managing budgets.
- Experience in identifying and implementing improvement opportunities.
- Experience in decision-making in the development and ongoing management of high-quality digital support services.
- Experience leading continual service improvement initiatives by leveraging internet-era practices and collaborating with multidisciplinary teams to achieve business/policy outcomes.
- Experience working in a healthcare or public sector environment.
- Experience in on-premises and cloud-based environments, supporting large, mission-critical 24x7x365 environments.
- Knowledge of project management methodology, ITIL processes, and IT and security policies and procedures.
- Establishing KPIs, monitoring results and trends, and using them to drive continual service improvement.
- Excellent communication and interpersonal skills.
- Flexibility and adaptability to changing business priorities.
Equivalency
We recognize that everyone brings different skills and experiences to the table. If you don't "check all the boxes", we encourage you to apply anyway and tell us why you're the right fit for the job. We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives. Other Considerations
Note that this position is responsible for support within the Valley, South Shore, and Southwest areas. The successful candidate may choose to work in the regional healthcare facility in Kentville, or Bridgewater, or Yarmouth.
- Measles, Mumps, Rubella (vaccination date)
- Tetanus, Diphtheria, Pertussis (vaccination date)
- Varicella (vaccination date, or bloodwork to confirm antibodies that would be present if the person had chicken pox)
Benefits \& Perks
- Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.
- Secure Your Future: Access a defined benefits pension plan for a stable retirement.
- Annual Leave \& Holidays: Start with 3 weeks (15 days) of annual vacation.
- Supportive Leadership: Our leadership prioritizes flexibility, communication, and enabling your success.
- Support in Times of Need: Rely on short- and long-term support options tailored to help you and your family when it matters most.
- Employee and Family Support: Access our Employee and Family Assistance Programs for comprehensive resources and guidance.
- Cross-Sector Collaboration: Engage with various stakeholders and government departments, building expertise and connections that enrich Nova Scotia's future, and your own professional development.
- Growth \& Development: Explore career paths in specialized areas like digital service design, cybersecurity, enterprise risk, digital platforms, and more.
- Lifelong Learning: Expand your skills with ongoing training and development opportunities.
- Professional Advancement: Dive into public service with endless opportunities for growth, learning, and meaningful contributions.
Join the Department of Cyber Security \& Digital Solutions and experience the benefits of a fulfilling career, supported by comprehensive perks, career development opportunities, and a diverse range of paths to explore within our department and across the government Pay Grade:
Salary Range:
Diversity, Equity, And Inclusion At CSDS
Competitions@novascotia.ca.
