Summary Of Duties
Key Responsibilities includes (but is not limited to) the following:
- Provides support to current NICU families
- Act as a trusted liaison between families, NICU staff, and leadership to enhance collaboration and shared decision-making.
- Develops and coordinates support activities for families in the NICU
- Is the co-chair of the Sunnybrook NICU Family Advisory Council.
- Provides support and oversight of NICU volunteers (cuddlers/parent support partners) including orientation, scheduling, and liaising with Volunteer Services to recruit and support parent partner volunteers
- Provides information to families about community resources that are available and updates this information as needed.
- Participates in the design, implementation and evaluation of services, programs or systems that enhance services to infants and families.
- Engaged in improving NICU performance through quality improvement activities
- Provides education for families and staff based on input from families using strategies that facilitate learning and open communication
- Provides education to all new staff, students and trainees on principles of Patient \& Family Centred Care
- Participates in NICU committees (Unit Coordinating Team, Neonatal Intensive Care Quality Improvement Project (NICQ), others as the PCM determines to be relevant)
- Engage in public relations and community outreach activities to increase program visibility and support (ie Preemie Picnic)
Qualifications/Skills
- Applicant must be a caregiver/guardian who has delivered a baby preferably in the Sunnybrook NICU, born at \< 32-week gestation or any caregiver/guardian who had a baby preferably in the Sunnybrook NICU for > 1 month and who's graduate child is now older than 1 year
- Strong understanding of NICU family dynamics, including emotional and medical challenges.
- Exceptional interpersonal and communication skills, with the ability to collaborate across disciplines.
- Must have completed Secondary School education
- Ability to manage multiple tasks and adapt to a fast-paced healthcare environment.
- Demonstrated computer skills in MS Office and Outlook
Additional Attributes
- Highly organized, dynamic, and energetic.
- Compassionate and empathetic, with a focus on supporting families in stressful and intensive care settings.
- Strong problem-solving skills with a proactive, solutions-oriented mindset.
