You will be responsible for:
- Building individualized project plans for each client by assessing needs and goals;
- Providing in-depth training on Collage platform tools and features via video and phone;
- Working to ensure maximum activation of new Collage clients;
- Connecting across the organization to resolve questions and issues, providing a great customer experience;
- Providing excellent customer service along with HR technology support and guidance.
You should have:
- 2+ years of SaaS implementation and / or customer service experience;
- High energy and a strong desire to achieve top results with a charismatic, positive, "can do" attitude both virtually and in person;
- A curiosity for and love of technology and the ability to pick up and teach new tools quickly;
- High degree of ownership and commitment, taking pride in a job well done;
- High level of organization and attention to detail;
- Excellent communication and writing skills;
- Strong Microsoft Office and Excel skills;
- Bachelor's Degree or equivalent;
- Preference for candidates with Customer Service experience in a B2B software environment;
- *Bilingualism is a strong asset.
We're looking for people who are:
- Curious;
- Responsible;
- Doers and self-starters;
- Passionate about providing an amazing client experience every step of the way;
- Keen on making an impact;
- Excited about and comfortable with technology;
- Able to contribute in multiple areas and have a do-what-it-takes mentality;
- Able to lead with empathy;
- Entrepreneurs at heart.
What we offer:
- An inclusive workplace environment to people of all genders, backgrounds, abilities, and perspectives;
- Being part of a team that values and promotes ownership, flexibility, transparency and creativity;
- Competitive salaries and flex hours;
- Robust employee benefits plan and optional RRSP matching;
- A real and honest attitude towards taking care of our people;
- The option to work from home or a downtown Toronto office close to public transit.
Collage HR
