Process Improvement Project Manager

Equifax • Toronto, Ontario, Canada • 1d ago

Synopsis of the role

What You'll Do

Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions.
Gather requirements and lead design thinking with business stakeholders, manage backlogs and own technical requirements for implementation.
Leverage technical expertise for project planning, resource management, system /technology / validation, testing and implementation planning
Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year.
Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions.
Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture.

What Experience You Need

5 to 8 years' experience in fast paced matrix environment
Process engineering background
Extensive knowledge on process improvement tools and methodologies
Experience with cloud infrastructure
Ability to manage technical implementation through SDLC cycle
B2B and B2C Operations/Delivery know-how
Expert knowledge of JIRA and Confluence
Experience working with multiple cross-functional stakeholders

What Could Set You Apart

Six Sigma Black Belt Certification
Project Management Professional (PMP)
Master of Business Administration (MBA)
Agile and Lean certifications
Experience with Google Vertex AI, RPA, IVR, APIs, Automation
Knowledge of Equifax products and systems
General knowledge of Equifax policies and procedures

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