Education
- Secondary (high) school graduation certificate
Experience
Work Setting
- Hospitality industry
- Hotel, motel, resort
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Computer and Technology Knowledge
- Multi-line switchboard
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and Safety
- Bondable
- Criminal record check
Transportation/Travel Information
- Own transportation
- Public transportation is available
Work Conditions and Physical Capabilities
Personal Suitability
- Client focus
- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Other Benefits
- Free parking available
- Learning/training paid by employer
- Other benefits
- Parking available
Support for Mature Workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
