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Respond to emergency situations, medical, criminal, hazards, etc.
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Follow reasonable direction from Security Dispatch with respect to attending calls for emergency or other related security details.
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Provide CPR and First Aid as necessary
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Enforce the Centre's Rules \& Regulations and the Trespass to Property Act.
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Assist with Crowd Control.
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Perform access control, Mall lock downs and open ups
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Maintain a detailed memo book and prepare incident reports on all matters dealt with
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Man the Console in Office lobbies after hours or when a Concierge is not available
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Relieve other guards when required (meal breaks, etc.)
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To be helpful, courteous and pleasant to tenants, patrons, and co-workers alike
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Assist customers and tenants with customer service \& security related initiatives in a professional \& approachable manner.
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Assist other guards by providing backup support and any other assistance when required.
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Assist Police and emergency personnel (Fire Department and Ambulance Service) when required.
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Assist Management with general matters, etc.
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Understanding and following security operational procedures from Fire Safety Plan and Emergency Response Plan.
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Follow security operational procedures as per the Emergency Response Plan. Refer to Emergency Response Plan for specific event response procedures.
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Understanding and follow procedures as they appear in the Standard Operating Procedures (SOP's)
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Conduct level and zone patrols to achieve high visibility and proactive security patrols
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Perform patrols of the entire Toronto Eaton Centre complex.
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Complete Guard tour patrol as assigned.
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Customer service focused
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A standout colleague with strong interpersonal skills
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Strong communicator, verbal and written
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Good judgment, discretion and overall decision-making skills
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Tact and diplomacy in dealings across a range of settings and situations
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Able to overcome adversity and handle stressful situations with tact and diplomacy
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Able to work in an ambitious, fast-paced environment
